Hi everyone
i bought "Sims 4 explore college" yesterday, but when i open the game it is not listed under the expansion packages, and when i look under extra material I have "the sims 4 working day" and "sims 4 pets", these have the icon play under them but the college one just have the icon details under it. I am just wondering how i can play it? I have tried updating the game, I have tried repairing the game, but nothing works.
Community ManagerHi @misswraae,
Sometimes when a game doesn't show up it could be that the payment hasn't completed yet. Could you double-check the purchases status in your Order History? This EA Help article gives a good rundown of the different status meanings: Origin Order History and Status Guide.
We also have a Sims pack installation guide. Please take a look at that article. Could you let us know if you've completed the relevant steps listed there for how you purchased the game?
- EA_Lanna
Are you running the current version of the game or the Legacy Edition? Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
