None of my packs transferred from Origin to EA

Question

I transferred from Origin to EA earlier this year after not playing for a while. After the transfer, none of my packs transferred to EA from Origin and I had quite a few (4 expansions and 2 game pack bundles). I still have all of the boxes with the codes but obviously i can't reuse them to add them back. I've looked for answers in EA help but none seem to solve this issue, only that they could have been transferred to another EA account but I don't have another EA account. Please help!

ea_pythia · Answer

Hello 2vxq255cchd0​,
what do you mean you "transferred"? Origin is simply the old launcher - your account is the same, both for Origin and the EA account.
You can try emptying the cache of the EA app to see if the packs turn up then.
However, if games and packs are not to be found in the EA app now, after logging in there, then you're most likely logged in with the wrong account. I know that you say that you don't have another EA account, but the fact that the games aren't in your library and that the codes don't work, points towards another EA account.
You can try contacting Support, if you can't find the login details to that account yourself. Support should be able to find the correct account with some details, such as the used game codes.
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None of my packs transferred from Origin to EA

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