Forum Discussion

3 years ago

Solved

origin update

I'm trying to update Sims 4 on my Mac and it keeps saying "verifying game files" then download fails. Tried clearing cache, deleting it and redownloading. nothing works.

mac

Bluebellflora
3 years ago
@chilloutnicole

Move the Sims 4 folder from Documents > Electronic Arts to the desktop then open Origin and try to update.

7 Replies

EA_Lanna
Community Manager
3 years ago
Hi @chilloutnicole,

Could you try the following steps:

Open your control panel, you can do so by searching in start menu or by pressing Windows+R and then entering control panel

Open Internet options

Click on the connections tab and then in the bottom of the window click LAN SETTINGS

Make sure that you uncheck 'Use a proxy server for your LAN' and hit apply

Exit out of Origin and then restart your system

If the above doesn't work, do let me know.

- EA_Lanna
Bluebellflora
Hero+
3 years ago
@chilloutnicole

Moved your post to the Mac forum. Please run the Origin reset tool then try again.
chilloutnicole
3 years ago
I have a Mac so I don't think this will work.
chilloutnicole
3 years ago
This did not work
Bluebellflora
Hero+
3 years ago
@chilloutnicole

Uninstall the game.

Manually uninstall Origin - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

Download Origin - https://www.origin.com/gbr/en-us/store/download

Download and install the game.
chilloutnicole
3 years ago
still didn't work :/
Bluebellflora
Hero+
3 years ago
@chilloutnicole

Move the Sims 4 folder from Documents > Electronic Arts to the desktop then open Origin and try to update.