Forum Discussion

ZanCross1993

9 years ago

Origin won't download Sims 4?

I have been trying to download Sims 4 on my Mac all day, but to no avail. Origin keeps starting the install, but then slowly goes down to 0KB/sec and stays there. I have tried re-installing Origin, c...

mac

EA_Mai

EA Staff

9 years ago

Hi @ZanCross1993,

Please, add Origin as an exception to your firewall, and try to download the game again with Origin safe mode downloading still enabled.

Are you able to download it now? 🙂

-Mai

ZanCross1993
9 years ago
Hello!

Still no change. Have tried at two different locations (just in case it was my wifi) and have tried with Safe Mode on and off. It just downloads for a few mins and then drops to zero and says 'Calculating'. It's also struggling to pause the download, it keeps needing to be Force Quit because it won't pause, but I don't know if that's related. I just tried reinstalling Origin again and still nothing.
- Anonymous
  9 years ago
  Approved
  Hey
  
  I'm having the exact same problem. Download is stuck at 35% with the speed down to zero. It won't pause either so I've had to force quit multiple times, and I've also tried reinstalling origin but to no avail.
  
  Did you end up finding a way to make it work?
  - EA_Mai
    EA Staff
    9 years ago
    Hi @Leatbn @ZanCross1993,
    
    Could you please make sure you have enough space in your computer's hard drive to download and install the game?
    
    -Mai