OS X El Capitan has now been officially released. The game is working great for some, however if you are experiencing a problem please feel free to post the issue here. Please make sure to include the following information: Mac specs. (model, year, processor, RAM, graphics). You can find the information by following these instructions. Have you upgraded from a previous version of OS X or did you do a clean install? Which Expansion/Game/Stuff Packs do you have installed? Any issues raised will be posted in the second post on this thread. Edit 17.02.16 - Changed the thread title to reflect the NVIDIA GPU issue affecting a lot of Mac users since upgrading to El Capitan.

Reported issues: Late 2012 21" iMac - Model Identifier 13,1 - Model No. A1418 Late 2012 27" iMac - Model Identifier 13,2 - Model No. A1419 Late 2013 21" iMac - Model Identifier 14,1 - Model No. A1418 Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB) NVIDIA GeForce GT 640M 512Mb NVIDIA GeForce GT 650M 512 MBNVIDIA GeForce GTX 660M 512 MB NVIDIA GeForce GTX 675MX 1024 MB NVIDIA GeForce GT 750M 1024 MB NVIDIA GeForce GT 755M 1024 MB Game crashes/freezes and graphics glitch horribly. Reported in the stickied El Capitan thread on the officials. Edit - a possible fix may be to update your drivers manually through NVIDIA's site. I've written a guide on how to do this here - http://bluebellflora.com/manually-update-nvidia-geforce-graphics-drivers-in-os-x/ Thanks to @SimGuruModSquad over on the officials for this suggestion 🙂

Bluebellflora

Hero+

10 years ago

Solved

OS X El Capitan, The Sims 4 and NVIDIA graphics cards

OS X El Capitan has now been officially released. The game is working great for some, however if you are experiencing a problem please feel free to post the issue here. Please make sure to include the following information:

Mac specs. (model, year, processor, RAM, graphics). You can find the information by following these instructions.
Have you upgraded from a previous version of OS X or did you do a clean install?
Which Expansion/Game/Stuff Packs do you have installed?

Any issues raised will be posted in the second post on this thread.

Edit 17.02.16 - Changed the thread title to reflect the NVIDIA GPU issue affecting a lot of Mac users since upgrading to El Capitan.

mac

Bluebellflora
10 years ago
Reported issues:

Late 2012 21" iMac - Model Identifier 13,1 - Model No. A1418

Late 2012 27" iMac - Model Identifier 13,2 - Model No. A1419

Late 2013 21" iMac - Model Identifier 14,1 - Model No. A1418

Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB)

NVIDIA GeForce GT 640M 512Mb

NVIDIA GeForce GT 650M 512 MB
NVIDIA GeForce GTX 660M 512 MB

NVIDIA GeForce GTX 675MX 1024 MB

NVIDIA GeForce GT 750M 1024 MB

NVIDIA GeForce GT 755M 1024 MB

Game crashes/freezes and graphics glitch horribly. Reported in the stickied El Capitan thread on the officials.

Edit - a possible fix may be to update your drivers manually through NVIDIA's site. I've written a guide on how to do this here - http://bluebellflora.com/manually-update-nvidia-geforce-graphics-drivers-in-os-x/ Thanks to @SimGuruModSquad over on the officials for this suggestion 🙂

96 Replies

Bluebellflora
Hero+
10 years ago
Reported issues:

Late 2012 21" iMac - Model Identifier 13,1 - Model No. A1418

Late 2012 27" iMac - Model Identifier 13,2 - Model No. A1419

Late 2013 21" iMac - Model Identifier 14,1 - Model No. A1418

Late 2012 15" MacBook Pro - Model Identifier 9,1 - Model No. A1286 (650M 512 MB)

NVIDIA GeForce GT 640M 512Mb

NVIDIA GeForce GT 650M 512 MB
NVIDIA GeForce GTX 660M 512 MB

NVIDIA GeForce GTX 675MX 1024 MB

NVIDIA GeForce GT 750M 1024 MB

NVIDIA GeForce GT 755M 1024 MB

Game crashes/freezes and graphics glitch horribly. Reported in the stickied El Capitan thread on the officials.

Edit - a possible fix may be to update your drivers manually through NVIDIA's site. I've written a guide on how to do this here - http://bluebellflora.com/manually-update-nvidia-geforce-graphics-drivers-in-os-x/ Thanks to @SimGuruModSquad over on the officials for this suggestion 🙂
Flashingking205
10 years ago
Me to i have the same problem

Hey fix the problem in sim 4 in OS X El Capitan for Mac is Crashing all the Time !!!!!
Bluebellflora
Hero+
10 years ago
@Flashingking2056

Please can you confirm which Mac you have? And EPs/SPs/GPs.
ss9944
10 years ago
Origin not downloading sims 4!!
i have tried everything !
nothing worked, i got the highest laptop and most powerful macbook 2013, and a high speed internet.

PLEASE HELP
imichelle89
10 years ago
Sims was working till the first El Capitan OS, then i update it and never works again, i buy Sims 3 hoping that works but nothing, someone knows if origin will update or something?? ☹️
MacBook Pro 13" Mid 2012
2.9 GHZ Intel Core i7 - 8gb RAM Mhz DDR3
Intel HD Graphics 4000 1536 MB
1TB HDD
Bluebellflora
Hero+
10 years ago
@imichelle89

What exactly is happening? Any error messages? How far into the loading process do you get?

Have you tried repairing Sims 4 in Origin (right click on the game in your Games Library and select Repair Game).

Have you moved your Sims 3 folder out of Documents > Electronic Arts and then tried launching the game again?
imichelle89
10 years ago
Unknow error on sims 3 (already moved the folder and nothing)
Sims4 blinks but doesnt work!
Anonymous
10 years ago
I downloaded The Sims 4 on my iMac late 2013, i5, 12 gb of ram, and a nvidia geforce gt 755M 1 gb and it wont let me start the game. I don't know why, I've clearly past the recommend specs and i have OS X El Capitan v. 10.11.1 Beta (15B22c).
Freggi-Liz
Hero+
10 years ago
Hi @CHRIST911TheOne ,

Why haven't upgraded to the full version of El Cap.
The beta version is not supported, but the final version!
Bluebellflora
Hero+
10 years ago
@CHRIST911TheOne

As @Freggi-Liz has pointed out, you're running the beta version of the new update which isn't supported. Furthermore, Apple have actually changed something significant in the next update, 10.11.1, that currently renders Sims 4 unplayable until EA release a patch for it. You're only option to get the game working is to download and install the current 10.11 version from the App Store.