packs not showing in-game

I bought 2 new packs 3 days ago, EA app says they are downloaded but none of the content shows in-game. The work that comes with the pack says the world is”not installed” when checking add-ons and library they are installed, when checking payment history the payment has cleared both through my bank and with EA. I have tried deleting cache files, removing all mods and cc, repairing the game, deleting the sims and the EA app and the packs still do not show up!