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honeyandteddy14's avatar
honeyandteddy14
Traveler
15 days ago
Solved

Purchased Sims packs unavailable for download

Hi can you help me please.  I am unable to download my purchased pack onto my Apple laptop top , I originally purchased them on a windows laptop ??

[CM edit - descriptive title]

mac
  • EA_mplsnow's avatar
    EA_mplsnow
    12 days ago

    Hey honeyandteddy14​, 

    Just to confirm, which platform did you purchase the packs on?

    Unfortunately, if you purchased them through Steam or Epic, those platforms don't offer the Mac version of the game, and aren't compatible with macOS, which would explain why they aren't available to download for you after swapping laptops. 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey honeyandteddy14​, 

    Just to confirm, which platform did you purchase the packs on?

    Unfortunately, if you purchased them through Steam or Epic, those platforms don't offer the Mac version of the game, and aren't compatible with macOS, which would explain why they aren't available to download for you after swapping laptops. 

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