Forum Discussion

Re: Cannot upload lots to the Gallery

@BluebellfloraI disabled the Dream Home Decor pack using the way you suggested and started another new game from scratch. Went onto a lot and built a shell of a building and saved it to my library. Tried uploading it to the gallery and it's still currently trying to upload. Essentially, I now need to Force Quit the Sims 4 because I know it will not stop trying and I still can't upload anything to the Gallery. Btw, this time I'm not getting an error message like the last time. Though, whenever I try to get to the gallery it asks to connect, which I do then click to upload...

5 Replies

Bluebellflora
Hero+
4 years ago
@LBeternity

Sounds like you may have automatic updates enabled in Origin which is why it downloaded.

You could try the Origin reset tool which will clear out cache, preference and other files - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't work I'm not sure what else to suggest ☹️
LBeternity
4 years ago
Even when I managed to get the Home Decor pack off I still had the issue. I tried the tool again as I had done yesterday as well and didn't help. Today I could hardly get the game to stay online long enough to try anything. Can't see how this will ever get fixed at this point. Nothing works and having lost all of my original builds in the library from the first uninstall/reinstall I'd give up and just stop playing altogether if it weren't for all the time and money I spent already on this game. Even EA Help couldn't help me fix this... I don't have time for this S#$^!!
Thx for trying to help, btw, I appreciate it.
Bluebellflora
Hero+
4 years ago
@LBeternity

☹️ The only way you would lose the builds in your Library is if you trashed the Tray folder in the Sims 4 folder. Are you sure it isn't on your Mac somewhere? I understand how frustrating it is. Did you try a different internet connection? Maybe hot spot off your phone? It's a good way to test the connection or whether something is blocking it locally for you on the network.
LBeternity
4 years ago
Tried using a hotspot and still no luck. :-< Maybe it'll miraculously get fixed when the latest patch comes out.. lol, yeh don't think I'm gonna hold my breath on it though.
Bluebellflora
Hero+
4 years ago
@LBeternity

Thanks for trying. Any new lastCrash report from when it last happened? If so please take out the XML in the first line and upload it. It may help QA get their heads round it.