Re: CAS, Build mode, live mode camera being weird

I am. I just repaired game files, reset the game (fresh files), rebooted MacBook Pro 15 2017, tried with a new mouse, tried with no mouse (touchpad only) and still having issues. Only thing that makes a difference is changing from Retina display to unchecking Retina display - with checked the camera will turn only to the right and will drag Sim features in CAS but only up (so can only make eyebrows go up, nose, chest size, etc. Can't go down), without it checked it won't turn at all or "drag" features in CAS mode when editing a Sim.

I am a previous poster in this thread, and as of today, this issue still occurs. Even with my mods folder empty and an up-to-date macOS, the camera glitching unfortunately continues. 

Hello @celosiiaJ @ahzidahakah 

Could you send me a direct message with this file?

\Documents\Electronic Arts\The Sims 4\Config.log

Also, if you could share a video of the issue occurring, that may be helpful for the team as well.

Yes, I'm willing to do that, however I'm not exactly sure how to send the file via direct message. Is there any guide/tutorial that I can read?

Also, just for clarification, would you like me to the video to sent via direct message as well, or would you like for it to be uploaded in a post like this?

Hey @celosiiaJ 

To send a DM to @SimQARobo you can simply click this link or hover over the avatar of the person you wish to DM and then click Send Message. 

For best practices on sending files there is a pinned thread in the Bug Reports section here that has more information.

Please let me know how you get on 🙂  

Thank you @EA_Cade for those helpful links! I sent a direct message containing the file to @SimQARobo a couple of minutes ago.

I also decided to just include the video of the issue in this post so people in the community can see what I'm referring to in my previous posts. Sorry for the slightly poor quality, I had to make the file smaller so it could be uploaded.

If there are any problems regarding viewing the video, please let me know!

Edit: Lol I just realized how small the video is in the post. If you want a closer look I can send it in a direct message. 

I'm having the same issue on my iMac (24-inch, M1, 2021). Trying to rotate a sim in CAS and it just spins out of control. Using sliders is almost impossible. I also tried the tab camera during gameplay and it's impossible to control.

I've had this exact issue for quite some time. I bought a mid-2017 Intel MacBook Pro 13-inch (Two Thunderbolt model) in 2019, and first noticed the issue then. I recently upgraded to an M1 iMac (8-core GPU model) and the issue persists. I've changed mice, removed my entire EA folder, freshly installed the game on my new iMac, and nothing. On Reddit, some people recommend disabling the "Retina Display" option in the graphics settings of the game; however, this is only a partial (and mostly useless) fix. Instead of the camera pulling to the right when it's rotated left, left rotations are just choppy and take a lot of effort. They never pull, though. However, playing the game without that option looks terrible, so I usually don't bother and just suffer with the pulling, since the stuttering effects gameplay almost as much as the pulling. This is, unfortunately, only one of quite a few seemingly Mac-only bugs I've regularly experienced on both of my Macs throughout the years, but it's the only one that regularly and consistently makes playing the game harder.

Hello.

Just letting you know the team no longer needs additional information about this issue for the time being.  They will investigate.

Thank you.

Since I have a Time Machine drive, I decided to wipe my iMac to test things out. After wiping my iMac's SSD using Recovery Mode's Disk Utility and then reinstalling macOS, I set the computer up as new, and transferred no data. The only setting I changed was enabling right-click on the Magic Mouse. I freshly installed Origin using Safari, and then installed the base game, fresh as well. This didn't fix this issue. It appeared immediately in CAS on the entirely new installation. It's starting to look like the bug is following around my Origin Account, rather than my computers.

And for what it's worth, I'm running the Limited Edition version of the base game. I don't know if the versions of the base game might have different coding, but I just figured I'd just mention it, since it appears to be the only version of the base game (in the U.S. anyway) that didn't get the rebranded, royal blue cover art. At least, in my library, it didn't. The only time I've ever seen it change, is when I set my VPN to Germany, and I get the regional cover art.