Re: [FIXED] Zoom and rotate Trackpad controls not working since June patch

I can either do one or the other. 

If I start out zooming in with the trackpad(mousepad) I will not be able to rotate with the trackpad, and vice versa. The keyboard work fine when needing to zoom in and out and moving around, its the trackpad (mousepad) that isn't working when trying to do these actions of zooming in and out AND rotating. 

I'm sorry I didn't see what other previous information was needed. Did I miss anymore?

Version 10.14.5

MacBook Pro (15-inch, 2018)

Processor: 2.2 GHz Intel Core i7

Memory: 16 GB 2400 MHz DDR4

Graphics: Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

@itsericayo 

Thanks for the detailed explanation. Instructions on information to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

@leebell37

These are the controls we're talking about?

@BluebellfloraYes those are the gestures, If I start out with one of those gestures. One will work, but not the other. 

@dreyxo16 

Moved your post to this thread. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

@itsericayo 

Thanks for confirming. Please provide the information asked for 🙂

@Bluebellflora
Chipset Model: Intel UHD Graphics 630
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x3e9b
Revision ID: 0x0000
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal: Supported, feature set macOS GPUFamily2 v1

Chipset Model: Radeon Pro 555X
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 4 GB
Vendor: AMD (0x1002)
Device ID: 0x67ef
Revision ID: 0x00e3
ROM Revision: 113-C980AL-075
VBIOS Version: 113-C97501P-005
EFI Driver Version: 01.01.075
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal: Supported, feature set macOS GPUFamily2 v1
Displays:
Color LCD:
Display Type: Built-In Retina LCD
Resolution: 2880 x 1800 Retina
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No

Thats all the information in the graphics/display I don't have the NVIDIA or AMD 

Sure!

Version 10.14.5

MacBook Air 11'in

Processor 1.4 GHz Intel Core i5

Memory 4 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 5000 1536 MB

I have an antivirus and yes it is running and I have CC

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1220
What expansions, game packs, and stuff packs do you have installed? None.
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? I open the game to play and I can't move the camera in any direction or zoom in and out.
What do you expect to see? I try to move the camera as usual when playing and nothing happens.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I just updated my Sims 4 on my Mac and now I am unable to move the camera in any way. I can't zoom in or out either. Please help

@MoonKitten98 

@miradilek 

Moved your post to the mac forum. Please check first post.

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4 bought 2 months ago
What expansions, game packs, and stuff packs do you have installed? Pet expansion Pack.
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? My screen won't rotate with the mouse. The game also won't allow me to move in any direction anymore. The only thing I can do is zoom in or out. The key rotation works just not the mouse (mouse works well with all other computer activity.) I have checked my settings and I am on Sims 3 game camera as suggested. What do you expect to see? I try to rotate and no movement other than sometimes zooming in or out occurs. No movement occurs when I try to move the screen.
What do you expect to see? I try to rotate and no movement other than sometimes zooming in or out occurs. No movement occurs when I try to move the screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

‌

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Got it roughly 2 months ago
What expansions, game packs, and stuff packs do you have installed? Pets expansion pack
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? My screen won't rotate with the mouse. The game also won't allow me to move in any direction anymore. The only thing I can do is zoom in or out. The key rotation works just not the mouse (mouse works well with all other computer activity.) I have checked my settings and I am on Sims 3 game camera as suggested.
What do you expect to see? I try to rotate and no movement other than sometimes zooming in or out occurs. No movement occurs when I try to move the screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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I am currently using a MacBook laptop as it is all I have at my disposal. I used to be able to rotate the screen by putting two fingers on the touchpad and twisting/sliding whichever direction I wanted. It no longer works, and using the rotate buttons under the camera tab is a pain. Any suggestions (keep in mind I am not using a mouse, I am using a touchpad)?