Re: Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

@BearGamerGirl 

Hmm. Could you share your save with me so I can test it? Upload to a file sharing site and PM me the link if you're happy to.

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

@BearGamerGirl

Thanks for the save 🙂 It crashes for me too unfortunately even when I just click Load Game. I've asked @crinrict to test it too as she is on a PC (this checks whether it's solely a Mac issue).

Could you attach the most recent lastCrash report from your Sims 4 folder to a post here too please?

@BearGamerGirl

Ok. I managed to load it by pressing the Play button. I loaded the Stafford family ok but when I went to save it crashed. I then moved out the household and placed them on an empty lot in Brindleton Bay. I loaded the lot fine but it crashed again when I tried to save.

I did get the message that some CAS items were missing, is this the CC you use?

@Bluebellflora Yea. I downloaded the pufferhead stuff cc pack which I was using in the kids' room

@BearGamerGirl I updated my computer and now the game doesn’t freeze when I try to save.

@BearGamerGirl

I don't see an attachment. You can copy and paste the text from the lastCrash report into a post here if you like instead of attaching it. You can open the file with TextEdit.

@Bluebellflora sorry for the late response. This is what was in the last crash report:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>d16ba90888a0f6a15f83289d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-10-11 15:46:40</createtime><buildsignature>Local.Unknown.Unknown.1.67.45.1220-1.200.000.468.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf16d40</categoryid><stack> 0xf16d40 0x35fd 0x04 0x7f808 0x7eac6 0x8b699 0x7edf8 0xa0d9 0x20da6 0x22879 0x10f249e 0x19630ee 0x1963660 0x19bca6b 0x19bc14b 0x2f7e62 0x4e6429 0x4e87b9 0x19b7509 0x1a047ed 0xfac6a5 0xe09a28 0x3055 0x1d92</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 66.43<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />Origin Version: 10,5,84,43866<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.5 (Build 19F101) GPU: Intel UHD Graphics 617 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x105c5d000,'The Sims 4' 0x7fff68f2c000,'libsystem_platform.dylib' 0x0,'' 0x7fff68d86000,'libsystem_c.dylib' 0x7fff68d86000,'libsystem_c.dylib' 0x7fff343c6000,'Metal' 0x7fff343c6000,'Metal' 0x7fff343c6000,'Metal' 0x7fff27855000,'AppleIntelKBLGraphicsMTLDriver' 0x7fff27855000,'AppleIntelKBLGraphicsMTLDriver' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4'(/baseaddr)</contextdata></report>

@BearGamerGirl

That's great, thanks. Would you be willing to share the lastCrash file and save with QA? Please see this post for instructions - https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Freezing-possible-system-lockup-on-Macs-with-AMD/m-p/9486705#M38504 or upload to a file sharing site and PM me the link, I can forward for you.