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Hero+

Re: Missing files

@sbower24

You have a Sims 4 saves folder on your Desktop and one in iCloud. Put the one on the desktop in your Documents > EA folder where the game can read it. The file path should be:

Documents > Electronic Arts > The Sims 4

If that doesn't contain the saves you're looking for then we'll look in the other folder in the cloud.

7 Replies

sbower24
5 years ago
@Bluebellflora I put the saves back into the EA folder in documents, there already was one which contained scratch and scratch_9088.
Bluebellflora
Hero+
5 years ago
@sbower24

You can trash the scratch folders. They appear when you load the game and then automatically disappear when you close it but if the game crashes they aren't automatically removed.
sbower24
5 years ago
@Bluebellflora Okay, I've deleted them now. Thank you lots for your help so far! Is there anything else I can do now?
Bluebellflora
Hero+
5 years ago
@sbower24

If your saves are in /Users/sasha/Documents/Electronic Arts/The Sims 4/saves the they should load, are they?
sbower24
5 years ago
@Bluebellflora I tried to open the game and the application still isn't responding, I still only have the same files as in the first post in the sims 4 folder. I opened the saves file and it was empty.
Bluebellflora
Hero+
5 years ago
@sbower24

I'm confused. Which saves folder is empty? The one in the Sims 4 folder on your desktop? Or the one in the Documents > Electronic Arts > The Sims 4 folder?
sbower24
5 years ago
@Bluebellflora both.