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5 Replies
- @Bluebellflora
I tried hitting reply and it wouldn't let me so I pressed quick reply and this is the first part of the crash report that comes up as soon as my game crashes
Process: The Sims 4 [7027]
Path: /Applications/EA Games/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-12-10 22:27:52.4896 -0500
OS Version: macOS 15.1 (24B83)
Report Version: 12
Anonymous UUID: 0C93B129-B346-15C4-9D91-5A59BC2DA808
Sleep/Wake UUID: 18E9D67F-B376-457C-A758-7C2D323BD310
Time Awake Since Boot: 21000 seconds
Time Since Wake: 5356 seconds
System Integrity Protection: enabled
Crashed Thread: 23
Exception Type: EXC
BAD
_
_
ACCESS (SIGSEGV)
Exception Codes: KERN
INVALID
ADDRESS at 0x0000000439a83b98
_
_
Exception Codes: 0x0000000000000001, 0x0000000439a83b98
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [7027]
VM Region Info: 0x439a83b98 is not in any region. Bytes after previous region: 13925273
Bytes before following region: 9503848
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION
DETAIL
VM
_
ALLOCATE 438908000-438d3c000 [ 4304K] rw-/rwx SM=PRV
---> GAP OF 0x1658000 BYTES
VM
_
ALLOCATE 43a394000-43b394000 [ 16.0M] rw-/rwx SM=PRV It’s not a game message, that’s an OS report.
Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Does it still happen with none of your current user data in the new Sims 4 folder?Hi, I have done this and I think now it only crashes when I am in CAS for a long time, I can play the game regularly but whenever I spend a long time in CAS mode it will unexpectedly quit
https://docs.google.com/document/d/1pbrLQO0oqPzE0Cf-p6wuRbM3a5eitpa7QFhotGHbgmI/edit?usp=sharing
This is the crash report that pops up immediately when my game crashes, I put it in a google doc so it would be easier.
Can you start with a completely new clean Sims 4 folder, with none of your current user data in it. Instructions here - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Does it still happen with none of your current user data in the new Sims 4 folder? If so, please copy/paste the lastCrash file that is hopefully generated here. The file is generated in the Sims 4 folder.Please can you also provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
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