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dollylollybubbl's avatar
dollylollybubbl
5 years ago

Re: purchased sims4 but did not open for my mac

@EA_Illium thankyou for you help. i have read the returns and cancellations article but it does not seems to be helping. i go to my ea account, order history but i dont see anything. ive clicked at the membership that i paid, hoping to see refund button or something but i dont seems to be able to do anything. no idea what can i do now. its only been 1 day of membership day too.

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @dollylollybubbly ok If you are not seeing the option reach out to an EA Advisor with the link above scroll down to the blue 'contact us' button. Fill in the case details and let them know you are on a mac and purchased the Ea Play sub by mistake and cannot use it.

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