Re: Re: Sims 4 - Initialization error at startup, Legacy Edition

iMac

27-inch, Late 2012

Processor  2.9 GHz Intel Core i5

Memory  16 GB 1333 MHz DDR3

Graphics  NVIDIA GeForce GTX 660M 512 MB

Software  OS X 10.8.5 (12F2560)

Origin Version 9.13.1.26764 - 0

I keep getting this error (also attached):

Unable to start:

Unable to start due to missing game data. Please download The Sims 4 Legacy Edition from Origin.

[5de4b8a3:29f00e76:00000000:00000000]

In the EA folder there is a folder called The Sims 4 Legacy Edition. Inside that there are three items: the "saves" folder, UserData.lock and UserSetting.ini. There's nothing else in the folder. I'm guessing this is what the error message is referring to. I backed up my original EA with my saves and such. Can I just copy that over to the The Sims 4 Legacy Edition folder?

Incidentally, the game ran fine on my current Mac with each update until this last one a few days ago. And I've been playing Sims 4 since it came out, plus Sims 1, 2 & 3 before that, so I'm not a newbie.

Anyway, any help would be appreciated. I miss my Sim peeps.

Thanks.

UPDATE: When launching the Legacy edition, I noticed a folder called "scratch" appear for literally one second in the "saves" folder of The Sims 4 Legacy Editionfolder. Then it disappears and the error message noted above appears. This is repeatable.

Yes. I removed Origin using AppCleaner that removes all associated files from the LIbrary. Did the same with Sims 4. Restarted the Mac. Reinstalled Origin. Deleted it. Repaired permissions. Restarted. Reinstalled Origin and Sims 4 and it still failed. However, I did get a different message only once at first launch saying something to the effect of "unable to migrate, will start new game." Then I got the message about the missing game data and telling me to download Legacy. I will try to get that first error message to repeat and post it here.

Thanks for the quick response. Really appreciate you taking the time to help.

Hello again.  

While the team continues to investigate this, we've found another possible workaround:

- Go into Applications

- Right-click The Sims 4.app > Show Package Contents

- Copy the installer.plist file

- While still in the Sims 4 app, go to Contents/Resources/

- Right-click on The Sims 4.app shown in that folder > Show Package Contents

- Paste the installer.plist file in that location. 

(You should now have 2 installer.plist files, one in the outer Sims 4 app, and one in the inner Sims 4 app) 

- Attempt to launch the game

Hopefully this helps until a proper fix is released.  Apologies for the inconvenience.

The first time I deleted The Sims I did it manually and went in and deleted all of the Library items myself. The second time I used App Cleaner. I used to use AppZapper but I don't think it's compatible with my 10.8.5 system.

I just now tried renaming my original folder to The Sims 4 Legacy Edition but that gave me the same error.

I also tried copying the instaler.plist over to the other folder as mentioned elsewhere in this post.

I've got to wonder if it's my version of Origin. It's old but it's the latest I can run on my system and my guess it's just not compatible with this new Legacy Sims app.

Thank you I am sure your working super hard to fix this. 

Unfortunately this didn’t work for me.  Having reinstalled the sims 4 twice on my Mac. Hopefully a fix will be found soon and we can get back to the sims again!

Is this problem fixed or nah? Because I'm still waiting to play. Find it also rude, pays alot on packs / game itself, then u know after the patch with legacy, everything will be taken away from us. People pays a game for full content of the game (gallery, and then this comes up. Bit mad on it.) Thanks in advance

Mac specs : iMac Mid 2011, 

Processor : 2.5GHz intel Core i5, / Software : High OS Sierra, Version : 10.13.6

Memory : 4GB RAM

Video card : AMD Radeon HD 6750M 512MB

Yes, I downloaded legacy

Yes, I changed my language,

Yes I reset origin

I did all what said above it. 

Thanks

Glenn

this didn't work for me. is there another fix I'm missing in the thread??

@SimQARobo 

THANK YOU SO MUCH! THATS MY WAY :D

THANK YOU!!! THE COMMENT 170 WORKED ..!!! now another question .. I have two folders of the sims legancy one in English and one in Spanish .. I have the origin in English and the game in Spanish .. in which of the two folders should I put the saved games? thank's!!

@karirene59  Put the files in whichever folder the game is currently using.  You can tell by the last modified date on config.log inside the folder—it will have a timestamp from the last time Sims 4 loaded while using that folder.  So whichever timestamp is more recent is the correct one.

Hi I posted the same problem just a few moments ago. Tried this method and still doesn't work ☹️

After a few attempts, repairing the game and restarting my Macbook, it worked! Thanks so much for your help. Very appreciated!!

From the #170 post. Thank you, I am going to try this. I change the file location and I am currently downloading the Sims 4 Legacy. I'm running on Macbook Pro 10.11.6 OS X El Capitan (no longer able to update OX for me!) a mid-2009. I hope this information could be useful to someone will the same macbook pro model. 

Hello everyone, 

Just wanted to let you know that this worked for me! So try it!