Not applicable

Re: sims 4 Graphics card unrecognised after macOS Catalina update.

Hi, I am facing the same problem on my MacBook, its a 12 inch 2017. I am having trouble finding the GraphicsCard.sgr file can you help?

4 Replies

Bluebellflora
Hero+
6 years ago
@CardyQ

Right click on the game in your Applications folder and select Show Package Contents. The GraphicsCards.sgr file is in Contents > Resources and can be opened with TextEdit.
kaylaf95
Not applicable
6 years ago
Hiya,
I downloaded sims 4 onto my new MacBook Air, it said when I started playing that the video card wan't recognised but it let me click okay so I did, went to play again this morning and it hasn't saved the game.
This is from that config file
=== Application info ===
Name: Sims4
Version: 1.62.69.1220
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 1 RAM: 4 CPU Speed: 1100 Threading: 3
Adjusted CPU: 1467 RAM: 8192 Adjusted RAM: 7680 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.15.3 (Build 19D2064)
OS prod type:
OS major ver: 10
OS minor ver: 15
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookAir9,1
Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 3984MB
VA space: 4095MB
User: kaylafennell
Computer: Kaylas-MacBook-Air
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Not to sure what to do, any help would be amazing, thanks!!
Bluebellflora
Hero+
6 years ago
@kaylaf95

Did it seem like the game saved ok? Have you checked your iCloud Drive settings - https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/
CardyQ
Not applicable
6 years ago
I was able to find the GraphicCard file and was able to find this information under config.log
=== Graphics device info ===
Number: 0
Name (driver): Intel HD Graphics 615
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
I am really just trying to play the Sims 4 during quarantine.