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kaylaf95's avatar
kaylaf95
Not applicable
6 years ago

Re: sims 4 Graphics card unrecognised after macOS Catalina update.

Hiya,

I downloaded sims 4 onto my new MacBook Air, it said when I started playing that the video card wan't recognised but it let me click okay so I did, went to play again this morning and it hasn't saved the game. 

This is from that config file

=== Application info ===
Name: Sims4
Version: 1.62.69.1220
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 1 RAM: 4 CPU Speed: 1100 Threading: 3
Adjusted CPU: 1467 RAM: 8192 Adjusted RAM: 7680 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.15.3 (Build 19D2064)
OS prod type:
OS major ver: 10
OS minor ver: 15
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: MacBookAir9,1
Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 3984MB
VA space: 4095MB
User: kaylafennell
Computer: Kaylas-MacBook-Air
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0

Not to sure what to do, any help would be amazing, thanks!!

2 Replies

  • CardyQ's avatar
    CardyQ
    Not applicable
    6 years ago

    I was able to find the GraphicCard file and was able to find this information under config.log

    === Graphics device info ===
    Number: 0
    Name (driver): Intel HD Graphics 615
    Name (database): [Found: 0, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 591e, Board: 00000178, Chipset: 0002
    Driver: macOS Metal driver, Version: 0.0.0.0
    Driver version: 0
    Monitor: 00000000
    Texture memory: 1536MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 0
    Opt. features: -d24s8

    I am really just trying to play the Sims 4 during quarantine.

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