Forum Discussion

1 year ago

Solved

Re: Sims 4 keeps crashing

Hey! This is also happening to me too, but I have a 13" 2020 MacBook Air M1 chip with 8GB memory and 245.11GB storage. I did an update months ago on the EA app and since then it has been crashing with the same error as the person who started this thread. You have given them a solution and was wondering if this solution will work for my model of Mac aswell, but if not would you be able to help me find a solution too?

mac

Bluebellflora
1 year ago
@xsophmx

Lol, no worries. That's just a generic crash log with lots of details no one outside of Apple probably understands the majority of. There is some helpful info near the bottom about your machine but I don't need to know it, your first post is informative enough for now.

Can you try a new clean Sims 4 folder? Instructions here https://answers.ea.com/t5/Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

3 Replies

Bluebellflora
Hero+
1 year ago
@xsophmx

Your issue is not the same as the one from 8 years ago 🙂

Please post a screenshot of the error message you are receiving.
xsophmx
1 year ago
Ahah yes I did not read the date before I replied to this Im sorry 😭
I don't know how to add a screenshot, but I do have the some information from the report I keep getting every time it crashes:
Crashed Thread: 24
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000014bf72a88
Exception Codes: 0x0000000000000001, 0x000000014bf72a88
Bluebellflora
Hero+
1 year ago
@xsophmx

Lol, no worries. That's just a generic crash log with lots of details no one outside of Apple probably understands the majority of. There is some helpful info near the bottom about your machine but I don't need to know it, your first post is informative enough for now.

Can you try a new clean Sims 4 folder? Instructions here https://answers.ea.com/t5/Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163