Hello! I’m currently having trouble with my sims 4 game. I bought a new pack yesterday and ever since my game decides to crash after 5 minutes of gameplay. I’m not sure what the problem is, I’ve tried restarting my laptop, making space and repairing the sims 4 game itself but nothing seems to work! Please help!
@bbutterfly971 Please test with no mods or custom content, if you haven't already. Move the Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress.
If that doesn't or didn't help, please run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Mods and custom content don't seem to be the issue! I play on a MacBook Air.
Hardware Overview:
Model Name: MacBook Air
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 8 GB
System Firmware Version: 8422.121.1
OS Loader Version: 6723.140.2
Serial Number (system): FVFF97RNQ6LC
Hardware UUID: C1331352-049A-55AC-BE0C-81C82009311C
Provisioning UDID: 00008103-0013294E0CDA001E
Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Does it still happen with none of your current user data in the new Sims 4 folder?
