Forum Discussion

Re: Unable to start: The Sims 4 is already running - Mac only

Sooooo, Got myself a new macbook and wanted to install sims again. And well it won't open the game it gives me an error added the foto's (sorry all in Dutch)
But basically the error with al the numbers in the bottom says (Unable to start game is already running) but no it isn't I have checked all possibilities of it already running but it doesn't.

The second error is with the folders where it says again in Dutch "fout" which means error.

And the third is me trying to delete the files all together since nothing is working and it just say can't delete sims needs to be downloading.

Have tried load of the given option from this forum non seem to be working, using repair in the EA app also doesn't work ben trying for 5 hours now and nothing seems to work.

Any help would be appreciated especially from EA since this never happend with Origins and seems like a lot of problems started with the switch of Origins to EA

1 Reply

Bluebellflora
Hero+
1 year ago
@kimberleylowenth

The "already running" error message is a completely false narrative. The error pops up when the game cannot access the Documents > Electronic Arts > The Sims 4 folder. This is usually because the user denied the game access to the Documents folder during installation/initial launch. Make sure the game has Full Disk Access in System Settings > Privacy & Security.

If you've created the symlink to store the Electronic Arts > The Sims 4 folder externally make sure the game has access to removable volumes too.