Re: [Under Investigation] The Sims 4 Will Not Launch On EA App for Mac.

Hey everyone,

We're looking into this issue and need your help. If you're still experiencing problems after repairing the game or switching your EA app to Offline Mode, please let us know. 👇

❗❗ First things first: Are you still experiencing the issue in a clear 'vanilla' game? Please follow the steps here on how to check this by renaming the The Sims 4 folder.

Do you have any Sims 4 mods or custom content installed?
*If so, please remove them (including the localthumbscache.package file in \Documents\Electronic Arts\The Sims 4), repair the game, and try again. Let us know how it goes.

Did this issue happen before or after claiming and downloading/installing the Blooming Rooms Kit:

Your Mac model name (NOT Serial Number!)(click here how to see this):

What version of macOS are you using (click here how to see this):

Timestamp when the issue first occurred (date/time):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread:

Please share a recently created lastCrash.txt file and attach it to your post (you can find this file in \Documents\Electronic Arts\The Sims 4 if it exists):
*Edit: if you can't find it or there is no recently created file, you can leave this out.

Thanks!

@EA_Leeuw Hello, 

I switched over to the EA app from Origin on Thursday, May 17. I had no issues while using Origin, but as soon as I switched to EA all of these problems started arising. I already owned the Blooming Rooms Kit before making the switch so I don't believe that is part of the contribution (at least in my case). 

My game will only load when I completely take the Sims 4 folder out. As soon as the new one is generated I try adding parts of my old one (i.e. my saves, tray, or mods), and my game will no longer start up. I have gone through all of my mods and cc and they are all up to date/not corrupted so there is no reason that they should be the cause for this. I have even tried launching my game with just the saves or the tray but that won't work either. 

On Thursday, when the switch first happened, my game wouldn't even launch (no matter what I did). So, I deleted my games, went through all of my mods/cc, took out my Sims 4 folder, updated my Mac laptop, restarted my laptop, redownloaded my games, uninstalled and reinstalled EA. Even after all of this, nothing has worked. I have never had an issue like this. 

INFO:

Mac model - MacBook Air (M1, 2020)

macOS - Sonoma 14.5

EA version - 13.206.0.5719

Report ID - ebb178ad-100d-45b0-a8a6-1764d7befdce

Just really wanting a solution to this.. feels like Mac users are just SOL 

Hi all,

Please make sure that when reporting this error, to please also include the requested information on page 1 of this thread.

For the EC:106 when launching EA app for Mac, please report it here.

Thank you.

Hey all!

The Sims team are looking for some further information from impacted players on this issue, if you're running into this currently and if you could share some data with us by DMing @TheSimsDirect, it would be most appreciated.

What we're currently looking for are players willing to share the contents of their Documents/Electronic Arts/The Sims 4 folder (please follow the link here for steps on this).

Additionally, if you could include in your message what your Mac security permissions are set to, it may be helpful as well. 

You can open a DM via the link here. 

Please also see @EA_Leeuw 's post HERE for further information and troubleshooting steps on this issue. 

The other day I decided to download a bundle using the most recent sale on my Mac, but after I bought them I couldn't launch or open Sims 4 anymore.

The first thing I did was restart the EA App, but that didn't work, so I restarted my computer, but that didn't work either. I tried looking on Google for answers, but no one else seemed to have the same problem. I tried to clear up some storage by deleting old saves, localthumbcache.package, and avatarcache.package, but none of that worked either.

Whenever I open the EA App on my Mac, all I see in my library are blank tiles, and I can't click or interact with it in any way. I don't know how else to describe it so I added a screenshot.

I've never downloaded any CC and I only own some of the mods that Sims 4 offers.

I've been very cautious about what I should delete because I don't want to ruin Sims 4, but I'm willing to delete all my saves or buy as USB if necessary, but I don't want to lose any of my mods...

Please help me, I don't know what to do ☹️

Thank you for any assistance.

@Izzyrulzzzzz 

Forget your Mods for the moment, you need to test without them. Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

For issues with games not showing in EA App please post in the EA App Mac forum - https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/ea-app-technical-issues-mac-en

It did nothing.

I followed the first step of the link, moved The Sims 4 folder onto my desktop, and started up the EA App, but I still only see the blank tile where Sims 4 is supposed to be. I also quit and restarted the EA App, but it's still the same.

I can't test if the game still works or can create a new folder because I'm unable to interact with Sims 4 at all.

I also don't have Origin anymore since it forced me to convert to the EA App (I don't think it was the cause of my issues since the EA App worked fine for me, it wasn't until I bought the bundle that everything stopped working) so idk how much of a difference that makes.

Sorry if I'm coming across as rude, I'm just frustrated that nothing seems to be working and very scared that I might not be able to play Sims 4 again because of the issue that I'm having.

Thank you for your suggestion.

I have encountered the fail to launch error in the EA app trying to launch sims 4 and have tried everything on my mac. Quitting and opening, restarting my laptop, repairing the game, clearing activity from the EAbackgroundservice in the activity monitor. I attempted to clear the app's cache but because of the new update I couldn't find a tutorial on how to do it in the new app. Please help. 

I received a mandatory request from my Origin App, asking if I want to continue to play/load my games, I need to migrate to the EA App. I did so and even paid for new Sims packs, but then, when I tried to launch the app, there was no response. I see the Sims 4 icon pop up then jump back to the EA App. I tried everything, like clearing the cache file, repairing the game, updating the application, etc. None of them worked.

Here's some info you might need:

Product: The Sims 4

Platform: EA APP

Operating system (OS).: 13.6.6 (22G630)

My Macbook pro model: C02VR0U8HV2V

EA app Error Report ID: 4e83b846-cb35-42e3-a471-e9a1facf0742

The new EA app will not let me play my Sims 4 game. It does launch the game but then 

I get a window in front of the load game, with a bunny on it, and when I click to close i get the whirling circle

of doom and I have to Force Quit.

I would appreciate any help.

Thank you

Hi! I've been reading so many forums, and have tried so many things, like using the repair function, or clearing my cache. Essentially, I just made the switch from Origin to the EA App since it forced me to. Maybe I didn't try hard enough to stay on Origin, but I doubt it lol. Anyways, I also deleted my Origin app and like the Origin installer, I don't know if it's pertinent or not, but might be worth noting. So, I get the EA app, (also I got a free stuff pack, don't know if that's important too, but I am literally desperate to figure this out) and I try to launch the Sims 4, it took a few tries but it loaded. I closed it after that since I noticed all my CC was gone (Need help with that too lol). I tried to go back in hoping my CC would load, the game would come up on my hotbar, and then disappear after attempting to launch. I restarted my Mac, and then I moved my Sims 4 game to my desktop. Now, every time I try to open the game, the EA app also crashes. Please help, anyone!! I don't know if I'm making the problem worse, or it's just EA, but any advice truly appreciated.

they should have kept origin. i've completely given up trying to fix it and play. waste of time. 

I had previously downloaded my Sims 4 game on my ea account. but suddenly the sims 4 stopped loading in my EA application. The icon appears empty in my game library. When I click on any Sims 4 game kit on my home page, a blank screen appears again. I deleted my EA app and reinstalled it. I did the “Clear cache” operation. I restarted my computer, checked my updates. I even opened a new account to be sure; Then, when I open the Sims 4 kits, a blank screen appears. What should I do? Is this an issue with EA? I am using Macbook M3 pro.

After being forced to download the EA app for Mac, the Sims 4 will not launch. It bounces for half a second, crashes, and redirects to the EA app. I received this troubleshooting code: 

6fca56b6-2abd-4699-bdc4-b1244337fec0. I tried repairing the game, uninstalling/reinstalling the game, logging in and out of the app, and restarting my computer. Nothing works. 

Same. Though, i was able to play it this past weekend. IDK what happened but there was a new update and now I can't even open the game. I just bought the For Rent extension pack too. 

It took 2 days to even get the app to work, I do not understand why they would change from Origin when it was working perfectly. ANYWAYS.

it took 2 days for the app to even work, it kept opening up a small white square on my screen and then in my doc (Mac user) it was just a question mark, I couldn't restart my computer by selecting restart in the apple menu because it was stopping it so I had to hold the button down to override it. 

I deleted the app and everything related to it and finally got it to work. NOW, it won't even start my game. It said "Failure to launch game." "An error on our end caused the game launch to fail, please try again later." 

It has even doing this for an hour now. I have restarted it and everything,

I submitted a ticket and got this report number " b99df1e9-a9cf-4984-9562-8312cd475ea0 "

If a solution comes up then I will share it

EA report id: 2793f844-9af9-4297-95a2-bbedcf18447b

@EA_Leeuw 

Do you have any Sims 4 mods or custom content installed? no
*If so, please remove them (including the localthumbscache.package file in \Documents\Electronic Arts\The Sims 4), repair the game,  and try again. Let us know how it goes.

Did this issue happen before or after claiming and downloading/installing the Blooming Rooms Kit: haven't downloaded the free one, but did just buy it a couple of/few weeks ago. I think I have played successfully since then, but now - when repairing Sims4, the repairing of Home Chef Hustle isn't completing either. Could this be an issue?

Your Mac model name (NOT Serial Number!): MacBook Air, M2 2022.

What version of macOS are you using ): Sonoma 14.5

Timestamp when the issue first occurred (date/time): Yesterday, 30/05/2024 around 3pm EST

What is the current version of your EA app : 13.213.0.5726 (83719-3ebcc87bca)
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID  here in the thread: (attached)

Please share a recently created lastCrash.txt file and attach it to your post (you can find this file in \Documents\Electronic Arts\The Sims 4 if it exists):
*Edit: if you can't find it or there is no recently created file, you can leave this out

Hello,

We are running on a MacBookPro16,1 with macOS Sonoma 14.5.  There is no crash reports because the game is not launched as there is no opportunity to launch the game.  The EA App reports that the game and our expansion packs are 'in Library' but there is no icon to click on to launch it - only a dark blank square.

As you may imagine, as a user we went from a functioning solution with Origin to an EA app that will not launch the game.  We've posted two trouble reports and have received no feedback, no estimate of when a fix will be available, or even if the reports are being looked at.  We have something like $800 invested in this game.  This is unacceptable.  Where are you guys?

Hey all!

Reposting this as we still have not received any user files to investigate this issue further, if you can share the below information with us it would help us determine the cause:

The Sims team are looking for some further information from impacted players on this issue, if you're running into this currently and if you could share some data with us by DMing @TheSimsDirect, it would be most appreciated.

What we're currently looking for are players willing to share the contents of their Documents/Electronic Arts/The Sims 4 folder (please follow the link here for steps on this).

Additionally, if you could include in your message what your Mac security permissions are set to, it may be helpful as well. 

You can open a DM via the link here. 

Please also see @EA_Leeuw 's post HERE for further information and troubleshooting steps on this issue. 

❗❗ First things first: Are you still experiencing the issue in a clear 'vanilla' game? Please follow the steps here on how to check this by renaming the The Sims 4 folder.

Do you have any Sims 4 mods or custom content installed? 

No

Did this issue happen before or after claiming and downloading/installing the Blooming Rooms Kit:

After, but was able to launch last night after installing it. This afternoon it did not work

Your Mac model name (NOT Serial Number!)(click here how to see this): 

Macbook Air

What version of macOS are you using (click here how to see this):

Sonoma 14.5

Timestamp when the issue first occurred (date/time):

4:00 pm central time Monday June 3rd

What is the current version of your EA app (check here on how to see this):
13.213.0.5726 (83825-30c608f3d3)

Please share an EA app Error Reporter ID here in the thread:

b8fa6821-884f-42bf-944b-2fd4f0e360bd

Hey there, I'm not comfortable sharing this type of information with the Sims Team or EA. There has to be a solution or workaround not involving violating my privacy or asking for what my security specs are set to (I doubt they're very high, I literally use this computer for gaming). 

I'm trying to figure out when and how EA plans on fixing this. Why have I spent SO MUCH MONEY on a game I can't even access anymore? Do y'all plan on doing refunds? And what about people who had already BOUGHT the blooming rooms kit? Where's our apology and/or thank you???

EA app for Mac has been available for weeks am I correct? Why weren't y'all prepared for rollout? Why did I have to get rid of a perfectly functioning app to maybe get my game to work some days and not on others? Like I'm really frustrated as are a lot of people and none of you are validating this frustration or doing enough in my opinion to make it better.

NONE of the troubleshooting steps have worked. NOTHING provided has helped.

Where's the solution?