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aschalck's avatar
aschalck
6 years ago

Sims 4- unable to select save file before game crashes (after june 4 update)

On June 5th I updated my game and downloaded Eco Lifestyle, and was able to play the game with little to no issues (just a bit of lag), however after saving and exiting the game I have been unable to even select any of my saves without my game crashing. I am able to successfully reach the main menu and gallery, and create a new save file, but when I click "Load Game" a loading wheel spins and then my game crashes without me even being able to see my save files (even new ones I've just created) on the screen. Sometimes a pop-up appears after the game crashes saying that "The Sims 4 quit unexpectedly" with the option to report the crash, but other times this pop-up does not appear. I have not received any error codes or other information. I have updated, repaired, and reinstalled the game through Origin, updated my computer, and removed my cc with no success (I don't use any mods other than cc). I had not used my computer for several days before June 5th, and am not sure if I got the both the June 3rd and June 4th updates, but maybe they were both just rolled into the one update I had? I'm not a tech expert so this might not be how updates work or at all relevant, but figured I should give all info I had lol.

I have the following packs installed in my game: Eco Lifestyle, Discover University, Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get to Work, Realm of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Outdoor Retreat, Tiny Living, Laundry Day, Kid's Room, Romantic Garden, Movie Hangout, Spooky Stuff, Prefect Patio, and the Free Holiday Stuff.

Attached are screenshots of some the issue as well as my Mac's specs. Please let me know if there is any other information that I could provide you with that could be helpful. 🙂 

mac

19 Replies

  • Qudy2011's avatar
    Qudy2011
    6 years ago

    I also have issues loading a saved game, even after the latest patch.

    Deleted everything, re-installed the game and all packs.

    Have no mods.

    No change, still crashing.

    SystemInfo: Mac OS X Versie 10.14.6 (build 18G95) GPU: Intel HD Graphics 4000 Memory: 8GB

    Game version: 1.63.134.1220

    Origin version 10.5.71.40931 - 761827
     

    Installed packs

    Expansion Packs

    GTW, GT, GF, S, IL, CL, CD, DU

     

    Game Packs

    OR, SV, DO, V, PH, JA

     

    Stuff Packs

    MSP, MFPSP, PPSP, BNSP, RGSP, VGSP, MHSP, LDSP, FSP, CKSP, KSPS, BYSP

  • Qudy2011's avatar
    Qudy2011
    6 years ago

    I don't get an error message, should I submit the last crash and last exception files?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Qudy2011

    Could you move your whole Sims 4 folder from Documents > Electronic Arts to the desktop then try to launch your game.
  • Qudy2011's avatar
    Qudy2011
    6 years ago
    @Bluebellflora The issue is loading a saved game (saved before 3rd june). New saved games are working fine. The game crashes after clicking a place and clicking the play button.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Qudy2011

    Yes I understand. So you've started a new save and you can quit, launch and load the new save fine?

    Have you moved out the Sims 4 folder, let the game recreate a new one and then moved the save that isn't loading into the newly created Sims 4 > saves folder to see if that makes a difference?

    Which version of macOS are you running?
  • Qudy2011's avatar
    Qudy2011
    6 years ago
    @Bluebellflora Hi, yes I deleted the whole EA folder in the documents folder after backing up the saves folder.
    So the game recreated the whole folder, quit the game and restored only the saves folder. That did not solve the issue.
    I have macOS Mojave (10.14.6).

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