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AthenaApollos's avatar
AthenaApollos
9 years ago
Solved

Sims 4 Crashes Upon Launch (Black Screen)

I have a Late 2013 MacBook Pro with Retina and every add-on except Vampires. I am fully updated with the latest patch. My Sims 4 games worked fine until yesterday. Now, I get a black screen whenever ...
mac
  • tessie1903's avatar
    tessie1903
    8 years ago

    yes and it didn't work but i disabled origin in game and the game no longer crashes.

AthenaApollos's avatar
AthenaApollos
9 years ago

I moved my Electronic Arts folder to the Desktop and tried to start the game, but it still crashes to a black screen. 😢 😬 

Bluebellflora's avatar
Bluebellflora
Hero+
9 years ago

@AthenaApollos

Ok. Have you ever installed any Mods which you had to install into a location other than the Mods folder?

Can you please try the following:

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. There should be two files in there. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. Leave the other file, The Sims 4.par alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  • tessie1903's avatar
    tessie1903
    Rising Adventurer
    8 years ago
    I’m having the same issue. The game goes straight to a black screen and then crashes. I installed city living yesterday and the game worked fine but it started crashing this morning. I’ve tried opening offline and repairing the game, which doesn’t work. I just uninstalled and reinstalled the game but it still crashes. Ive also tried removing my cc.

    My computer’s specs:
    MacBook Air early 2014
    Processor: 1.4 GHz Intel Core i5
    Memory: 4GB 1600 MHz DDR3
    Graphics:intel HD Graphics 5000 1536 MB
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      8 years ago

      @tessie1903

      Have you tried my suggestion in the post directly before yours?

      • tessie1903's avatar
        tessie1903
        Rising Adventurer
        8 years ago

        I tried it and it didn't work and there was only one item in my MacOs folder - the sims 4 file

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