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PaxToTheMax14's avatar
PaxToTheMax14
6 years ago
Solved

Sims 4 crashing and freezing

I downloaded sims 4 for the first time onto my 2017 15-inch MacBook Pro, and have tried to open it many times and every time it shuts down my computer, or it freezes my screen entirely and I have to ...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago
    @PaxToTheMax14

    Can you please update your OS, High Sierra to 10.13.6 and see if that fixes the issue. You can do this by clicking on the Apple then About This Mac then Software Update in the window that pops up.
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

@PaxToTheMax14 

I've split your post out of the thread you posted in as you do not have a 16" MacBook Pro and the thread is very specific to that model Mac.

Your Mac runs the current version of the game, not the Legacy Edition, please read this thread for which Macs the LE is applicable to - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Legacy-Edition-thread/m-p/8420037#M22694

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

PaxToTheMax14's avatar
PaxToTheMax14
6 years ago

version: 10.13.3

processor: 2.8 GHz Intel Core i7

memory: 16 GB 21333 MHz LPDDR3

graphics: Intel HD Graphics 630 1536 MB

I have already tried repairing the game in origin and I have no mods. thank you for your help!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @PaxToTheMax14

    Can you please update your OS, High Sierra to 10.13.6 and see if that fixes the issue. You can do this by clicking on the Apple then About This Mac then Software Update in the window that pops up.
    • PaxToTheMax14's avatar
      PaxToTheMax14
      6 years ago

      yes, that worked! thanks

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