Forum Discussion

amyhodgetts's avatar
amyhodgetts
5 years ago

Sims 4 Freezes!

I recently bought the new Apple Macbook Pro with the M1 chip. I was able to successfully download Sims 4 including all the expansion packs etc. I have the latest Origin and Sims 4 is updated with all the updates I can do. When I go and try to create a sim, it freezes when it goes in detail mode. For example: I'll click on the face of the sim and it just freezes? It does this each time and I have to reboot my Macbook each time. I've tried to "repair" the game, reinstall Origin and all of Sims 4 and it does the same thing. I don't know what else I can do and I've tried contacting EA via the phone and they are not aware of this bug. Does anyone know how I can fix this issue?

mac

3 Replies

  • amyhodgetts's avatar
    amyhodgetts
    5 years ago

    Operating System: mac OS Big Sur 11.0.1

    Mac Model: Macbook Pro (13 inch, M1, 2020)

    Processor: Apple M1

    Memory (RAM): 8GB

    Graphics: M1 ? (I don't know it doesn't say)

    Are you attempting to play the normal version of the game or the Legacy Edition? 

    I have both versions downloaded however I think the normal?

    Are you running any antivirus?

    No

    Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.

    Yes!

    Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem

    Nope!

  • TheCashewNut221's avatar
    TheCashewNut221
    5 years ago

    Same issues here since the most recent update.

    Constant lag and freezing.

    Operating System: mac OS Big Sur 11.0.1

    Mac Model: iMac (21.5-inch, Late 2015)

    Processor: 2.8 GHz Quad-Core Intel Core i5

    Memory (RAM): 8GB

    Graphics: Intel Iris Pro Graphics 6200 1536 MB

    • Are you attempting to play the normal version of the game or the Legacy Edition? Normal version.
    • Are you running any antivirus? No
    • Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. Yes, twice,
    • Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? Don't use mods.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,103 PostsLatest Activity: 27 minutes ago

Community Highlights