Forum Discussion

GeekInterpreter's avatar
GeekInterpreter
New Rookie
4 months ago

Sims 4 freezing? crashing? not even sure

I don't know what's going on with my game. No mods, no CC, never used them ever.

Since installing the most recent update (Jan 2025), my game stops... working. I don't really know how to explain what it does. It doesn't freeze exactly... the music plays and I can click things... they just don't do anything once clicked. If I try to go to Manage Worlds, or Save, or anything, the loading screen just goes on for eternity until I have to force quit.

I mostly build, so I don't know if this only happens in build mode or not. It seems to mainly happen when attempting to place roofs, but the very first time it did I was adjusting the foundation height. Things remain clickable, they just don't trigger any action. And spawn the eternal loading screen.

I tried Repair Game, nada. The lot I'm trying to build on is Kin-ship in Ohan'ali town.

2 Replies

  • OK, today I tried again and was able to confirm:

    • It's not the specific lot - I tried building on a different lot and the same stuff happened.
    • It's nothing to do with the roofing. Any action seems able to cause a crash. It may have something to do with play time - I generally only get ten-fifteen minutes of playing before it crashes, but sometimes it happens faster.
    • It's definitely a crash. The game crashed without getting stuck on the loading screen one time and I finally got an error message. Only once but hey! Otherwise my game continues to behave as described (eternal loading screen, able to hear music and click but not do anything, etc).

    I don't know how to understand the error message but here's seems potentially relevant to me:

     

  • gracerofl's avatar
    gracerofl
    New Rookie
    4 months ago

    I've had the same exact problem. No CC or Mods EVER. Using my Macbook, which I've never had problems with. Seems a lot of people are having similar issues, both on Mac and PC. I personally believe it's an issue with the update that EA needs to fix themselves. In the meantime, I was able to create a new save on top of my old one and I am able to play the new save. My old save just freezes every time I try, but I don't want to lose all the work I did creating those worlds and households. If you're just wanting to build, creating a new save may allow you to. If you try it, lmk if it works or not!