Forum Discussion

1 year ago

Sims 4 gameplay wont load

I recently bought a new 2022 macbook air, and having had sims work perfectly on my previous laptop, downloaded and started playing. No matter what i try my game never loads once i enter gameplay mode.

I can easily access CAS, but if i try to build or play it starts to load in, but wont let me move or press anything. It stays in the paused zoom mode that happens when you load a save.

I've uninstalled it and reinstalled it, and I've repaired it on the ea app, just wondering if anyone has any ideas of whats happening and what to do about it.

mac

15 Replies

Bluebellflora
Hero+
1 year ago
@lilabilly

Thanks. Did you still get the popup window you can't see any info in? You say you bought a new MacBook Air 2022 model. Was this in fact a refurbished machine? Asking because if so, maybe it's faulty which would explain the graphics issues. Apple don't sell old stock and have released two updated models since 2022, a 2023 M2 model and a 2024 M3 model. Where did you purchase it from?

Can you also provide more information about the model. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
lilabilly
1 year ago
@Bluebellflora

I purchased it from the apple store in my city, as far as I'm aware at the time of purchase (may 2024) it was the newest model in stock.

macOS - sonoma 14.5
model - macbook air m2 2022
chip - apple m2
memory - 8gb
Bluebellflora
Hero+
1 year ago
@lilabilly

The M3 series are the latest models and were released in March this year. Your model was released two years ago in July 2022. It’s still a great computer and good that it was brand new.

In the new user account you set up, do you have any background apps running such as Spotify, antivirus etc?

Can you try opening EA App then disabling WiFi on your Mac so you’re offline, then launch the game?
lilabilly
1 year ago
@Bluebellflora
spotify is downloaded on the new user but it isnt open when i try to play.
i tried turning off the wifi and it let me zoom the camera and pause the game but it froze basically immediately after.
Bluebellflora
Hero+
1 year ago
@lilabilly

The point of a new user account is to test in a completely clean environment that nothing is installed in apart from the basic macOS and the game. Don't install any other apps, don't log into any existing apps installed in the Macintosh HD > Applications folder.