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zzbleezy's avatar
zzbleezy
Newcomer
4 days ago

Sims 4 is crashing every time I select 'New Game'

I replaced the hard drive on my Macbook, and ever since I reinstalled Sims it will load up as normal but then crash when I select 'New Game.'

Any suggestions for things to try would be sooooo appreciated, or even if you just know of another subreddit or forum or website or whatever that I might try!

Here are some details:

  1. I have a MacBook Pro 2015. Recently I got a new hard drive and battery, and as a result the repair guys re-installed the OS as Sequoia (previously I'd had Monterey as that's the highest my 2015 computer would go). I also did not have any backups and my last hard drive fully died, so all my files and whatnot are brand new. Those are the only changes made to my computer.
  2. I am trying to install Sims 4 + 28 expansions/packs.
  3. I have included part of the error report that Apple generates after it crashes at the bottom of this. It's too long to include in full, but when I shared the same text with my dad he said "it's a segfault error" - which means nothing to me but maybe something to you.
  4. I've tried:
  5. - Playing around with the graphics and using lower settings or resolutions.

- Deleting the 'Electronic Arts/Sims 4' folder in My Documents, and then repairing Sims in the EA App. I've also tried just one or the other.

- Uninstalling Sims and then even the EA App, making sure all documents and files are deleted, and then reinstalling.

- Uninstalling Sims, and then only re-installing the base game without any of the other content.

Nothing has worked :( Please, please, I'd love any advice!

---------------------------------------------------------------
Crashed Thread: 23

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000004454e3010

Exception Codes: 0x0000000000000001, 0x00000004454e3010

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [2997]

crashing
mac

1 Reply

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 days ago

    zzbleezy​ 

    zzbleezy wrote:

    I have a MacBook Pro 2015. Recently I got a new hard drive and battery, and as a result the repair guys re-installed the OS as Sequoia (previously I'd had Monterey as that's the highest my 2015 computer would go). I also did not have any backups and my last hard drive fully died, so all my files and whatnot are brand new. Those are the only changes made to my computer.

    This is the problem you should absolutely get fixed now before doing anything else. The latest OS release your Mac supports, as you correctly stated, is macOS Monterey. Whoever replaced the hard drive should absolutely NOT have installed an unsupported OS on the new hard drive. You should go back to them and request they install the correct version, Monterey, at no further charge to you. Whilst people can and do hack their Macs to install later releases of macOS it is done with the understanding that it can destabilise the machine and cause issues with software installations.

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