Sims 4 keeps quitting unexpectedly
I've been having an issue for awhile now where my Sims 4 game keeps "quitting unexpectedly". There doesn't seem to be any particular time or moment when it quits, although I can't usually play longer...
Forum Discussion
Thread 1:
0 libsystem_kernel.dylib 0x00007fff6078786a __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6084056e _pthread_cond_wait + 722
2 com.ea.mac.thesims4 0x00000001087d0d1b 0x10858c000 + 2379035
3 com.ea.mac.thesims4 0x0000000108cf5b3a 0x10858c000 + 7772986
4 com.ea.mac.thesims4 0x00000001087d1dc8 0x10858c000 + 2383304
5 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
6 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
7 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fff60787472 __recvfrom + 10
1 com.ea.mac.thesims4 0x0000000108c804bd 0x10858c000 + 7292093
2 com.ea.mac.thesims4 0x00000001087d1dc8 0x10858c000 + 2383304
3 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
4 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
5 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 3:: CnctStateCtrlServ
0 libsystem_kernel.dylib 0x00007fff60787f32 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff60713914 nanosleep + 199
2 com.ea.mac.thesims4 0x00000001094acbd9 0x10858c000 + 15862745
3 com.ea.mac.thesims4 0x00000001087d1dc8 0x10858c000 + 2383304
4 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
5 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
6 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff60785be6 __munmap + 10
1 Simulation.dylib 0x0000000136bf2d8f 0x136ae6000 + 1101199
2 Simulation.dylib 0x0000000136bf2cf3 0x136ae6000 + 1101043
3 libsystem_c.dylib 0x00007fff606f53cf __cxa_finalize_ranges + 319
4 libsystem_c.dylib 0x00007fff606f56b3 exit + 55
5 com.ea.mac.thesims4 0x0000000108712ef8 0x10858c000 + 1601272
6 com.ea.mac.thesims4 0x0000000108712a40 0x10858c000 + 1600064
7 com.ea.mac.thesims4 0x000000010870fb6d 0x10858c000 + 1588077
8 com.ea.mac.thesims4 0x000000010870fbfe 0x10858c000 + 1588222
9 com.ea.mac.thesims4 0x0000000108712fba 0x10858c000 + 1601466
10 com.ea.mac.thesims4 0x0000000108712f09 0x10858c000 + 1601289
11 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
12 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
13 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 5:: Client Job Thread
0 libsystem_kernel.dylib 0x00007fff60784266 semaphore_wait_trap + 10
1 com.ea.mac.thesims4 0x00000001087d23ff 0x10858c000 + 2384895
2 com.ea.mac.thesims4 0x00000001087e32fd 0x10858c000 + 2454269
3 com.ea.mac.thesims4 0x00000001087e8562 0x10858c000 + 2475362
4 com.ea.mac.thesims4 0x00000001087d8ad2 0x10858c000 + 2411218
5 com.ea.mac.thesims4 0x00000001087d1ac0 0x10858c000 + 2382528
6 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
8 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 6:: Client Job Thread
0 libsystem_kernel.dylib 0x00007fff60784266 semaphore_wait_trap + 10
1 com.ea.mac.thesims4 0x00000001087d23ff 0x10858c000 + 2384895
2 com.ea.mac.thesims4 0x00000001087e32fd 0x10858c000 + 2454269
3 com.ea.mac.thesims4 0x00000001087e8562 0x10858c000 + 2475362
4 com.ea.mac.thesims4 0x00000001087d8ad2 0x10858c000 + 2411218
5 com.ea.mac.thesims4 0x00000001087d1ac0 0x10858c000 + 2382528
6 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
8 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 7:: Client Job Thread
0 libsystem_kernel.dylib 0x00007fff60784266 semaphore_wait_trap + 10
1 com.ea.mac.thesims4 0x00000001087d23ff 0x10858c000 + 2384895
2 com.ea.mac.thesims4 0x00000001087e32fd 0x10858c000 + 2454269
3 com.ea.mac.thesims4 0x00000001087e8562 0x10858c000 + 2475362
4 com.ea.mac.thesims4 0x00000001087d8ad2 0x10858c000 + 2411218
5 com.ea.mac.thesims4 0x00000001087d1ac0 0x10858c000 + 2382528
6 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
8 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 8:: Audio Job Thread
0 libsystem_kernel.dylib 0x00007fff60784266 semaphore_wait_trap + 10
1 com.ea.mac.thesims4 0x00000001087d23ff 0x10858c000 + 2384895
2 com.ea.mac.thesims4 0x00000001087e32fd 0x10858c000 + 2454269
3 com.ea.mac.thesims4 0x00000001087e8562 0x10858c000 + 2475362
4 com.ea.mac.thesims4 0x00000001087d8ad2 0x10858c000 + 2411218
5 com.ea.mac.thesims4 0x00000001087d1ac0 0x10858c000 + 2382528
6 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
8 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 9:: JobThread-1
0 libsystem_kernel.dylib 0x00007fff60784266 semaphore_wait_trap + 10
1 com.ea.mac.thesims4 0x00000001087d23ff 0x10858c000 + 2384895
2 com.ea.mac.thesims4 0x0000000109cbcfc4 0x10858c000 + 24317892
3 com.ea.mac.thesims4 0x0000000109cbceb2 0x10858c000 + 24317618
4 com.ea.mac.thesims4 0x0000000109cbc7c9 0x10858c000 + 24315849
5 com.ea.mac.thesims4 0x00000001087d1ac0 0x10858c000 + 2382528
6 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
7 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
8 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 10:: File System Device
0 libsystem_kernel.dylib 0x00007fff6078786a __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff6084056e _pthread_cond_wait + 722
2 com.ea.mac.thesims4 0x00000001087d0d1b 0x10858c000 + 2379035
3 com.ea.mac.thesims4 0x000000010880a997 0x10858c000 + 2615703
4 com.ea.mac.thesims4 0x00000001087d1ac0 0x10858c000 + 2382528
5 libsystem_pthread.dylib 0x00007fff6083d2eb _pthread_body + 126
6 libsystem_pthread.dylib 0x00007fff60840249 _pthread_start + 66
7 libsystem_pthread.dylib 0x00007fff6083c40d thread_start + 13
Thread 18 crashed with X86 Thread State (64-bit):
rax: 0x00000001309815a0 rbx: 0x0000000000000000 rcx: 0x00000001346d4688 rdx: 0x0000000130077210
rdi: 0x0000000177164870 rsi: 0x000000018006bcb0 rbp: 0x000070000b054bf0 rsp: 0x000070000b054b00
r8: 0x000000013008cb60 r9: 0x000000013008cd00 r10: 0x0000000000000e88 r11: 0x5e44ccf461782cd0
r12: 0x0000000000001388 r13: 0x0000000000000000 r14: 0x00000001300771f0 r15: 0x0000000130077210
rip: 0x000000012fe2b780 rfl: 0x0000000000010202 cr2: 0x00000001346d46a0
Logical CPU: 1
Error Code: 0x00000006
Trap Number: 14
Could you disable Origin in-game and see if that helps. Are your graphics settings maybe a bit too high, have you tried lowering them to see if it makes a difference?
I turned off Origin in-game and turned the graphics down to low, but it still quit on me unfortunately! Thanks for the suggestion though!
- @AmyLouiseMW
Ok. Couple more things to try:
1. Run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
2. Create a new user account on your Mac and see if the game performs better in that account. Try a new, vanilla game first before copying over your saves.
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