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ericaaa3's avatar
ericaaa3
New Scout
11 months ago

Sims 4 no longer works.

I have been having issues for the past week or two now. I have uninstalled and reinstalled the game a few times now. I have repaired the game. I even got to the point where I factory reset the entire game. Still, nothing works. Even on a clean game with 0 mods/cc it WILL NOT WORK. I was creating a brand new sim on a brand new clean game and the whole game froze up and said "not responding". And yes I have deleted the localthumbnailcache.package... more times than I can count. I have done everything I know/everything that has been suggested to me. Is this an EA problem at this point?

crashing

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    ericaaa3  Please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • amm4797's avatar
    amm4797
    New Traveler
    11 months ago

    This happened to me too! I am also on a MacBook. I'd like to team up since I'm also experiencing the same thing. Were you able to get help with this?

  • amm4797's avatar
    amm4797
    New Traveler
    10 months ago

    ericaaa3How much free space is in your hard drive? I discovered that the recommended 50 GB wasn't enough if you have all the DLC. Even when I cleaned out my hard drive to 90 GB of free space, nothing would work. My game is running much more smoothly now that I moved the Electronic Arts folder to my 5 TB external hard drive using Bluebellflora's tutorial.

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