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RoastPumpkin's avatar
RoastPumpkin
5 years ago

Sims 4 not working on iMac

Hello,

I cannot manage to get the sims working on my mac. 

I have tried uninstalling/reinstalling The sims and Origin client multiple times and repairing + updating. 

Removing CC + other suggestions in this form including moving the Sims 4 folder to the desktop then attempting to launch the game with no luck. Trash the localthumbcache.package file etc.

My computer specs

iMac (Retina 5K, 27-inch, 2017)

Processor 4.2 GHz Intel Core i7

Memory 8 GB 2400 MHz DDR4

Graphics Radeon Pro 580 8 GB

 

As soon as I click play the colour wheel will show, the resolution is changed and then I am logged out or sometimes freezes altogether forcing me to restart. There are no error messages or anything showing up. I want to buy more expansion packs and play the game. From what I can see my computer specs are not bad so it should work (It works on an old toshiba laptop with less than 4GB memory) so whats the deal? 

 

Any advice would be appreciated. Thanks

mac

7 Replies

  • RoastPumpkin's avatar
    RoastPumpkin
    5 years ago

    Mac OS High Sierra version 10.13.1. 

    Sorry I just updated the orignal post and have moved the folder to the desktop.

    What do you mean by tried a clean new game? I have uninstalled completely and re-installed. The game does not open at all for me to hit the play button. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @RoastPumpkin

    A new clean game is when you move the Sims 4 folder to the desktop so when you load the game it has none of your saves/mods/tray or user settings in it. It's like new again.

    Can you update High Sierra to 10.13.6 in System Preferences and see if that helps? 10.13.1 is really out of date.
  • RoastPumpkin's avatar
    RoastPumpkin
    5 years ago

    @Bluebellflora 

     

    Thanks for your response. Yes I have moved the folder to the desktop and opened the program again - still nothing.

     

    I could update, but I don't particularly want the overall function of my mac to be slower.

     

    If there are no other suggestions I will have to just keep playing on an older laptop. I did attempt to add the sims to firewall and my anti-virus exception list and still nothing.

     

     

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @RoastPumpkin

    Why do you think your Mac will slow down by updating to 10.13.6? It's not an OS upgrade, which still shouldn't slow down your Mac. You're running a very outdated and potentially insecure version of High Sierra.

    How about disabling your firewall and antivirus? I would be more concerned about an old build of High Sierra than if my firewall and antivirus were up to date and running (I use neither but always make sure my OS is up to date).
  • racttele's avatar
    racttele
    5 years ago

    I'm having this issue as well. I'm on Catalina though, and my screen will go bright red - and then freeze.

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