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This person also had more luck in a new user account https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-bouncing-on-dock-and-then-closing/td-p/13183535
I would never clear all those caches in the system caches folder. It's completely unnecessary. There is only one cache file worth clearing for the game on a Mac and that is the localthumbccache.package file and even then only if you're using Mods/CC. You can also clear Origin files or run the Origin reset tool which can sometimes help - https://answers.ea.com/t5/Origin-Mac-Client-Technical/Clearing-Origin-cache-on-Mac-the-correct-way/m-p/12352783
Before I answer your saves question, what exactly do you mean by content?
What I meant by content is my saves, my bad for the confusion. And I'll make sure not to clear my computer cache like that anymore.
Bad news, it stopped working againnnnn ☹️ Last night, I created a new user account on my Mac titled "My Sims". Before I moved my EA folder in my iCloud Drive, it had let me start a new game. I even saved it, exited completely off of Sims, loaded the game again, and it was working.
Today when I got home from work, my computer was dead. I charged it, accessed my main user account, and moved my EA folder containing my saves into my iCloud. After the files were finish uploading on the new user account, I went to play and it just kept loading again. So then I tried resetting Origin again and it didn't work. Then I tried restarting my sims by moving the file on the desktop and renaming the file "Electronic Arts Old." It created a new EA folder, but still didn't load.
Do you think there is a possibility that once I shut down my Mac, it somehow affects my game, even when I make sure Sims is completely closed before shutting down?
Lastly, at this point, do you think I should try removing my saves back out of my iCloud > delete the new user account I created > create a new one > try shutting down then turning back on my Mac, just to see if it works? If it does work, do you think I could have a corrupted file in my saves causing this to happen?
- 2 years ago
Mine is still nor working too ☹️
- Bluebellflora2 years agoHero+
@amindlessgurl wrote:
Bad news, it stopped working againnnnn ☹️ Last night, I created a new user account on my Mac titled "My Sims". Before I moved my EA folder in my iCloud Drive, it had let me start a new game. I even saved it, exited completely off of Sims, loaded the game again, and it was working.
Today when I got home from work, my computer was dead. I charged it, accessed my main user account, and moved my EA folder containing my saves into my iCloud. After the files were finish uploading on the new user account, I went to play and it just kept loading again. So then I tried resetting Origin again and it didn't work. Then I tried restarting my sims by moving the file on the desktop and renaming the file "Electronic Arts Old." It created a new EA folder, but still didn't load.
Do you think there is a possibility that once I shut down my Mac, it somehow affects my game, even when I make sure Sims is completely closed before shutting down?
Lastly, at this point, do you think I should try removing my saves back out of my iCloud > delete the new user account I created > create a new one > try shutting down then turning back on my Mac, just to see if it works? If it does work, do you think I could have a corrupted file in my saves causing this to happen?
It must be something related to your saves (annotated your post above to try and show visually why). When you say "Then I tried restarting my sims by moving the file on the desktop and renaming the file "Electronic Arts Old." It created a new EA folder, but still didn't load." do you mean you renamed the Electronic Arts folder? I'm being particular, I know, but when tech. troubleshooting it is really important to use the correct terms to avoid confusion. Files and Folders are not the same thing.
Could you upload your saves folder to a file sharing site and PM me the link to download? I can test in my game.
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