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nicoleluar's avatar
3 years ago
Solved

Sims 4: Unable to Start Error 135dec40:3fbbecd0:000000064:00000000

Hey - I uninstalled origin/sims a few months ago and just reinstalled today. Can’t seem to open the game as I have an error stating “Sims 4: Unable to Start Error 135dec40:3fbbecd0:000000064:00000000”. As I was uninstalling sims, I deleted the Electronic Arts folder completely - unsure if that is the cause of the issue. But I assumed it would reappear after re-downloading the game.

For some background, I am installing the game on a hard drive which I erased and formatted to fit MacBook, and do not have an electronic arts folder anywhere - I have attempted to look through file directory as well. I’m also using a MacBook Air 2019 running on macOS Monterey 12.5 which I updated today.

I’ve looked for answers everywhere, and tried to do most troubleshooting advice including repairing the game, to no avail.

Thanks!

  • nicoleluar's avatar
    nicoleluar
    3 years ago

    Hey! I actually managed to fix this by creating a new user in my MacBook.

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