Forum Discussion

lydiamays34's avatar
1 year ago
Solved

SIMS 4 UNEXPECTEDLY QUTTING

Can anyone help me because my sims 4 keeps 'unexpectedly quitting' i've been looking for a solution for a while i've tried loads of things like clearing out mods, reseting my game, having it searches for corrupted files, completely deleting the game and re downloading, i've tried loads of youtube videos and non of them have worked. (I've tried nearly every solution on here) I am a mac user and i've just bought a pack and am really exited to play it but unfortunately i cant for more than 5 mins. And then when i try to contact EA there is no support at all its like they don't value there customers.

  • @lydiamays34

    How far into the game launch did you get? The Sims 4 folder recreates as soon as the game screen appears. Are you stating that now you don’t even get to the main menu? In your OP you said you couldn’t play for more than 5 minutes. I’m trying to figure out exactly where your game is now crashing.

    Don’t search for the TS4 folder, manually navigate through to Documents > Electronic Arts.

7 Replies

  • lydiamays34's avatar
    lydiamays34
    1 year ago

    Ive tried all these non of them work, thank you for replying tho.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago
    @lydiamays34

    What do you mean by “all of these”? All I asked you to do was move or rename the Sims 4 folder so a clean one was generated and then report back whether it crashes or not 🙂 did you try just that one step?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago
    @lydiamays34

    How far into the game launch did you get? The Sims 4 folder recreates as soon as the game screen appears. Are you stating that now you don’t even get to the main menu? In your OP you said you couldn’t play for more than 5 minutes. I’m trying to figure out exactly where your game is now crashing.

    Don’t search for the TS4 folder, manually navigate through to Documents > Electronic Arts.
  • lydiamays34's avatar
    lydiamays34
    1 year ago

    Hi sorry for the long reply but i re tried your method of moving the folder and then going on the game so it re generates a fresh version. Well it worked for an hour then it 'unexpectedly quit' again.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago
    @lydiamays34

    Slight improvement! Did you copy any files or folders from your old Sims 4 folder into the newly generated one and if so which ones?

Featured Places