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kathrynkathryn's avatar
kathrynkathryn
Rising Traveler
2 years ago

Sims 4 won’t open even after successful patch update

Yesterday, I installed the patch update on my MacBook M1 2020. At first, the update wouldn’t load, which seems to be an ongoing problem. From another EA thread, someone provided a solution involving turning account authentication off. I followed those instructions, installed the update, played the game (even with mods). 

today, I open the game. It crashes. I look on the help forums—someone said to repair the game. I did that. I also cleared my origin cache. I backed up my mods folder just as I do for every update. The game launched fine. I exit, put my mods folder back, and get this error message when I try to launch the game. I assumed it must be an issue with a mod, so I start with the 50/50 method. I soon realize that it’s not an issue with one particular mod. Even if there’s one piece of custom content, the game gives me this error message. 

I understand EA can’t monitor the mods. But it doesn’t seem to be a mod issue. Ive been through many horrendous patch updates with this game, but I’ve never gotten this error. 

im very upset because my updated game was working fine until I repaired it via origin and cleared the cache. Now it will not launch with my mods folder in. I’ve uninstalled and reinstalled origin, uninstalled and reinstalled the sims, nothing works. 

I understand the first response from the EA help team will be “play without mods.” But the mods I have are from EA GameChangers. If it were the fault of the modders, perhaps EA shouldn’t sponsor them. But, i know it’s not the fault of the modders.  These mods are working for other users after the update. Frankly, the game is simply not enjoyable to play without mods. And I reiterate, it’s not an issue with the mods themselves. I am thorough to make sure all my mods are updated for the patch and i remove the ones that aren’t. If the mods themselves were broken, PC users and lucky Mac users would be having the same issue. 

to put it simply, repairing the game actually broke the game. Telling someone who has paid for every single EP, GP, SP, Kit to just “play without any mods” Yes, I had the choice to spend this money. I’m embarrassed that I have made this choice. But I wouldnt continue purchasing The Sims 4 packs if I couldn’t play them without the use of mods. 

Because this problem is so new, I haven’t found many recent threads about this error message for this patch. From what I have read from months ago is that this error message means all my games are corrupted now. All because I tried to FOLLOW THIS FORUM’S ADVICE, and repair my game. I can’t underscore the irony. This is very upsetting, and I will be pestering EA until it’s solved OR until they refund me for every single penny I’ve spent on The Sims 4 since its launch.  They can keep the hundreds I spent on TS1-TS3 because I’m generous. 

I apologize for the bad quality screenshot. I had to take a picture of it with my phone since I had to rush to work. Please, please tell me there’s a solution or fix. If my saves are corrupted, fine. I’ll be heartbroken bc of the months I put into them, but it’s not the end of the world. However, I dont have multiple hours to troubleshoot this game. I already spent 4 hours. This game is a treasured pastime for me—people have jobs and look for escapism. Not more frustration. If I have to start new saves, I will live. But please, please tell me how to fix this issue. 

5 Replies

  • @kathrynkathryn 

    Whoever created the Mod is irrelevant, whether they are a game changer or not. All Mod creators are responsible for making sure their Mods are compatible with the latest version of the game and the Mod user is responsible for moving outdated or corrupted Mods out of their game. Failing to do so can sometimes corrupt a save. If you need further specific Mod help, post in the Mod forum here https://answers.ea.com/t5/Game-and-Mod-CC-Issues/bd-p/the-sims-4-game-issues-mods-en 

    For help with the Mac specific part of your game problem:

    Where is Origin installed on your Mac and where is the game installed? Please provide the exact file path for each.

    Did you move your Mods folder out of the Sims 4 folder before updating your game before downloading the 18/07 patch?

    Follow these steps to create a whole new clean Sims 4 folder https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

    Clearing just Origin cache files on a Mac is largely irrelevant and useless. This thread is stickied at the top of the Origin Mac forum and explains why and what you should try instead https://answers.ea.com/t5/Origin-Mac-Client-Technical/Clearing-Origin-cache-on-Mac-the-correct-way/m-p/12352783#M137370

  • kathrynkathryn's avatar
    kathrynkathryn
    Rising Traveler
    2 years ago

    Hey, thank you for responding. I ended up fixing my game and I'm still flummoxed as to how or why. 

    Basically, I ended up having to put all my mods back in one by one. The game didn't like when I added them all at once? I still don't really know, but my error is fixed. It was tedious but somehow did the job.

  • kathrynkathryn's avatar
    kathrynkathryn
    Rising Traveler
    2 years ago

    I did start a new mods folder when I restarted the game. It was one of those experiences where I just experimented with random fixes and probably restarted my game 25 times to test. The only issue I have now is that my tray and saved lots seem to have vanished. I'm okay with it, I had a lot of lots taking up space. I am still having issues with the gallery, but that's a separate issue for a separate thread.

    I appreciate your assistance, and my tone in my original post wasn't meant to be directed at you or others that help out on the forums, I was just venting my frustrations. I'm sure you get a lot of not-so-nice comments and replies on here ☹️

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @kathrynkathryn 

    Yep ❤️

    Your tray and save files will be in the Sims 4 folder you moved. You could copy them over and hopefully it will keep working.

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