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sofiasoderman's avatar
sofiasoderman
Not applicable
4 years ago

Sims 4 won't work after latest patch (august 2021)

Hello.

My game has been running smoothly with no problem at all but since the latest patch (Mac 1.78.58.1230) my game keeps crashing. I can start the game and get into my household but after a few minutes or second the game freezes and a rainbowcolored circle appears. I can still move around with the camera but I can't click anywhere and I have to force quit the game. At first I tried removing all my mods and CC but it made no difference, I even uninstalled the game but the problem was still there after I installed it again. 

My full specs are: 

macOs Big Sur 11.5.2
MacBook Pro (Retina, 13 tum, late 2013)
2,4 GHz Intel Core i5
8 GB 1600 MHz DDR3
Intel Iris 1536 MB

I've tried to get in contact with EA support with no luck, does anybody know what causes the problem?

Thanks

mac

7 Replies

  • sofiasoderman's avatar
    sofiasoderman
    Not applicable
    4 years ago

    Yes I've tried that as well as repairing the game in origin but the issue is still there

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @sofiasoderman

    That’s odd, if it’s crashing there should be one.

    If you’ve uninstalled and reinstalled and tried a brand new clean vanilla game with no previous saves, settings, tray items and other previous user data then not sure what the problem could be.

    Maybe your 8-year old Mac is starting to struggle as more content is added to the game and the requirements increase?
  • sofiasoderman's avatar
    sofiasoderman
    Not applicable
    4 years ago

    Yes thats possible but I had no problem with the game before the new patch. Is there anyway to uninstall the patch? Seems a bit odd that the game would be unplayable after the latest patch update which wasn’t a big one if I’m not wrong? 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @sofiasoderman

    No way of rolling back to a previous patch unfortunately. There do seem to also be some improvements to the game that aren't in the patch notes sometimes. I wouldn't read the patch notes as gospel and assume they are the only changes that have been made.

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