sims stuck

So I have sims 4 on a MacBook. Recently all my 4 sims froze in their current position. One sleeping, one by the computer and two in the sofa. I can't make them do anything. I can't force them to quit, move any furniture and their moods are in the same way and even though one is sleeping she's never fully rested. I have updated both game and computer. Deleted the game and downloaded it again. We have tried reset origin on Mac, but nothing helps. Anyone else experience the same issues?