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nham23's avatar
nham23
8 years ago

The Sims 3 Unknown Error Occurred and Nothings working!

Okay so I seem to be having the same problem a lot of fellow macs users are having with the sims 3 and 4 on Mac. The base game worked alright without any problems but after installing all the expansions and stuff packs I get the unknown error occurred message popping up. I looked around on here and elsewhere to find a solution and have followed all the solutions out here but none of them are working. I've cleared the sims 3 off my mac and Origin and re installed it all but to no avail. I noticed some were saying it's down to late night but I've not installed that yet. Only just installed world adventures and high tech stuff but the stupid error comes up again. 

I'm not happy with this and don't see why it won't run on my MacBook. I've never had this problem before with it and it even worked after updating to OS Sierra, so why now?  These are the specs for my MacBook:

 Model Name: MacBook Pro

  Model Identifier: MacBookPro6,2

  Processor Name: Intel Core i5

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Processor Interconnect Speed: 4.8 GT/s

  Boot ROM Version: MBP61.005A.B00

  SMC Version (system): 1.58f17

  Serial Number (system): W80207N7AGU

  Hardware UUID: 710B8289-75A8-5CF3-A325-FE5C1140A1CE

  Sudden Motion Sensor:

  State: Enabled

I'm not very happy with this at all and I don't want excuses! I want to an answer! I want to play the Sims 3 on my MacBook and I don't want to be sent in circles!  

mac

8 Replies

  • nham23's avatar
    nham23
    8 years ago

    My MacBook specs:

     Model Name: MacBook Pro

      Model Identifier: MacBookPro6,2

      Processor Name: Intel Core i5

      Processor Speed: 2.4 GHz

      Number of Processors: 1

      Total Number of Cores: 2

      L2 Cache (per Core): 256 KB

      L3 Cache: 3 MB

      Memory: 8 GB

      Processor Interconnect Speed: 4.8 GT/s

      Boot ROM Version: MBP61.005A.B00

      SMC Version (system): 1.58f17

      Serial Number (system): W80207N7AGU

      Hardware UUID: 710B8289-75A8-5CF3-A325-FE5C1140A1CE

      Sudden Motion Sensor:

      State: Enabled

    Problem: Unknown Error Occurred after installing one or all expansion packs. 

  • nham23's avatar
    nham23
    8 years ago

    I'm running Mac OS High Sierra and have the following graphics installed:

    Intel HD Graphics:

      Chipset Model: Intel HD Graphics

      Type: GPU

      Bus: Built-In

      VRAM (Dynamic, Max): 288 MB

      Vendor: Intel

      Device ID: 0x0046

      Revision ID: 0x0012

      Automatic Graphics Switching: Supported

      gMux Version: 1.9.21

      Displays:

    Color LCD:

      Display Type: LCD

      Resolution: 1440 x 900

      Framebuffer Depth: 24-Bit Color (ARGB8888)

      Main Display: Yes

      Mirror: Off

      Online: Yes

      Rotation: Supported

      Automatically Adjust Brightness: No

    NVIDIA GeForce GT 330M:

      Chipset Model: NVIDIA GeForce GT 330M

      Type: GPU

      Bus: PCIe

      PCIe Lane Width: x16

      VRAM (Total): 256 MB

      Vendor: NVIDIA (0x10de)

      Device ID: 0x0a29

      Revision ID: 0x00a2

      ROM Revision: 3560

      Automatic Graphics Switching: Supported

      gMux Version: 1.9.21

     Again I've never had a problem with this before when playing the Sims 3 on my MacBook. I don't know whether it's because I'm using High Sierra. I also know that expansion packs are not showing up after being installed. The only that would show up is word adventures and high tech stuff. Nothing else is showing up.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @nham23

    The truthful answer is that no version of macOS past 10.8 Mountain Lion is supported in the Sims 3 so there is no guarantee the game will work. If you have read threads on here and elsewhere about the game and the Unknown Error issue then you will know that there is currently no magical fix, just workarounds.
  • nham23's avatar
    nham23
    8 years ago

    So I guess I should revert back to using El Captain or similar then. I just know that origin is downloading and installing all the other add on packs but they're not showing up in my applications folder or launchpad.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @nham23

    I've moved your posts to this single thread you started, no need to post in multiple threads 🙂

    El Capitan was released after Mountain Lion, you're lucky it was working.

    The issue with packs not showing as installed is extensively covered in the Sims 3 Mac help thread, the Unknown Error links and in multiple other places on this forum and beyond. Origin does not install the packs on a Mac, an external installer launches and prompts for the serial code after downloading through Origin - are you playing in Boot Camp?

  • nham23's avatar
    nham23
    8 years ago

    I Haven't got boot camp added this time. I did have before but since my registry files became corrupted a while back I had to reformat my MacBook and install El Captain then update to High Sierra. Do you think I might need bootcamp?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @nham23

    Sims 3 always plays better in Windows, the Mac port using Cider was awful and the cause of most of the problems. If you read the help thread I linked to it will answer a lot of your questions 🙂

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