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Bluebellflora's avatar
Bluebellflora
Hero+
4 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
Anonymous's avatar
Anonymous
8 years ago

I bought the game june 2016 and I've never been able to open it, since origin keeps telling me that "the sims 4 is already running" with the errorcode:

[ed35e0ea:29f00e76:00000000:18a1dd51]

I've already tried reinstalling origin and resetting it. I've checked my task manager and it is not running. I've gotten a new macbook (the touchbar one) and it still tells me that the sims 4 is already running. Help me, please

(Edited title showing as added to the compiled list - Bluebellflora)

Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@Munteax

Are you playing in Windows on your Mac? Or in macOS? Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Can you please run the Origin reset tool. If it still doesn't work try this:

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  • Anonymous's avatar
    Anonymous
    8 years ago

    Playing in macOS. 

    I have a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) which i believe meets the requirements for the game. I have already reset origin once before, which did not help, and I cannot find the sims 4 under applications. I just reinstalled the Sims 4 and still cannot find it under applications.

    • LadyBugJudy18's avatar
      LadyBugJudy18
      6 years ago

      This is exactly my problem as well. Very frustrating. 

  • peacelia's avatar
    peacelia
    6 years ago

    pls help I did this and can't find how to re download from origin ;(((((((

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      6 years ago
      @peacelia

      Go into your Origin games library, your game will be there. Makes sure you have no filters selected and that you are logged in using the same account you purchased the game through.

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