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Bluebellflora's avatar
Bluebellflora
Hero+
2 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@Munteax

Are you playing in Windows on your Mac? Or in macOS? Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Can you please run the Origin reset tool. If it still doesn't work try this:

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
Anonymous's avatar
Anonymous
8 years ago

Playing in macOS. 

I have a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) which i believe meets the requirements for the game. I have already reset origin once before, which did not help, and I cannot find the sims 4 under applications. I just reinstalled the Sims 4 and still cannot find it under applications.

  • LadyBugJudy18's avatar
    LadyBugJudy18
    6 years ago

    This is exactly my problem as well. Very frustrating. 

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