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Bluebellflora's avatar
Bluebellflora
Hero+
3 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...
external drive
launching
mlkhny's avatar
mlkhny
9 years ago
It's definitely the sims 4 - I guess that error message has been around for a while then.
It wasn't the graphics or anything like that. Something wrong with the files...
EA left me to hang and hung up on my multiple times until I got right pissed and fixed it by my damn self.
If anyone wants to know how I did it, I'll let em know. But I don't wanna help this whack site that couldn't help me...
If you do need help with this exact thing though lemme know!
Anonymous's avatar
Anonymous
7 years ago

hI

I'm replying to your topic because i'm experiencing the very same problem you did.

the sims 4 won't launch and it displays the error message "game is already launched" and same error code (see attached file)

Can you please tell me what you did to fix it?

I tried calling EA but they just told me to wait, that they can't do anything to help me.

thank you for reading,

best regards

Steven

    • Tremayne4260's avatar
      Tremayne4260
      Hero
      7 years ago

      The entire Sims 4 must be moved to your Desktop, not just the Mods folder found within. I have seen several posts lately that say "Well, I moved my Mods folder" thinking that will disable the Mods. No, it doesn't work that way. The entire Sims 4 folder (found Documents > Electronic Arts > Sims 4) must be moved. At this time DO NOT DELETE IT! This is where your saved games, saved sims, CC, mods, and screenshots are stored. 

      Moving this folder allows for the game to create a new folder as something in the old one may have become corrupted and needs to be cleaned out. 

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