Forum Discussion

Hero+

7 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...

external drive

launching

Poppintoons

7 years ago

@aestes71 hey I posted the way I found that solved it for me in comment #16

SassyCassy420

7 years ago

No folder replaces the ea one once i move it to trash... Please help

katnylia
7 years ago
@SassyCassy420 If you move your EA folder to the trash and click play, starting the game should create a new EA folder. from there you can replace the mods and saves folder
- simslover11232
  7 years ago
  oh my gosh it actually worked! I've been trying to fix it for ages!!
- MeAndreaB99
  7 years ago
  Thank you! This really helped :-)
- shellyshear
  6 years ago
  Where is the EA folder located?
  - Bluebellflora
    Hero+
    6 years ago
    @shellyshear
    
    In your Documents folder.
melissasweetluv
7 years ago
The folder will be replaced once you restart the Sims game. Then I closed the game and continued with the instructions above.
JSimmersims
7 years ago
@SassyCassy420 Open the game first and then close it and when you open the sims 4 folder again another electronic arts folder should be there.