Forum Discussion
How do you fix this? I tried all the tips from when this problem happened in the past and they didn't work. Was even on the phone with EA support for over an hour and nothing worked. Do I just have to wait until they fix a bug? Everything is updated.
What have you tried to fix it?
Where is your game installed to?
Have you created a symlink to store your Sims 4 folder externally?
- 5 years ago
I tried moving the folder to the desktop so it creates a new folder and that didn't work (no new folder was created). I tried making a new profile on my computer to play from but that is not working because I can't connect it to the wifi (needs to run a program to connect to the wifi at my college and that program keeps crashing). I updated everything and reset the game. I deleted the user data lock file too.
I am playing it on Mac Big Sur.
What is a symlink?
- Bluebellflora5 years agoHero+@Sarahtd9
Which folder did you move to the desktop? When troubleshooting please be really specific so we have all the info to hand 🙂
Where is your game installed to?
It doesn't sound like you have created a symlink to store your Sims 4 folder externally so don't worry about that.- 5 years ago
I moved the Sims4 folder to my desktop, not the EA one.
I'm not sure what you mean by where I have it installed to... but my best guess is Origin?