Forum Discussion

Hero+

9 months ago

Unable to start: The Sims 4 is already running - Mac only

If you're experiencing this error message it doesn't mean your game is already running, the actual message itself is incorrect. It means The Sims 4 cannot access the Electronic Arts > The Sims 4 fold...

external drive

launching

Bluebellflora

Hero+

2 years ago

@Scrosss05

Depending on which version of macOS you are running it may be System Settings or System Preferences. This Apple article will help you https://support.apple.com/en-gb/guide/mac-help/mh15217/mac

Scrosss05

2 years ago

@Bluebellflora hi so i did the instructions provided but the game still says it is already running. I have honestly tried everything at this point but nothing is working. I have uninstalled both sims and origins. created a new account. moved the files to my desktop and still nothing has worked.

any idea what i could do to fix this?

Bluebellflora
Hero+
2 years ago
@Scrosss05

Please post a screenshot from
System Preferences > Security & Privacy > Files & Folders showing what access the game has.
- Scrosss05
  2 years ago
  here is the screenshot
  - Bluebellflora
    Hero+
    2 years ago
    @Scrosss05
    
    That is Origin, not the game. You've denied it permission to access your Documents folder which is why it isn't working.
    
    Is your Mac user account and administrator account or standard? Is it a school or work computer?