Hello! i'm really struggling with the same problem. i have just purchased a 2020 macbook air and have had the sims 4 on a windows device and have just tried to download it on my mac. i have never had any issues with the sims 4 on windows but it wont work now using a mac.
i have tried redowloading it and everything. Getting really fed up and nothing will work. I dont understand how it says its already running since i have only just dowloaded the game ;/
any help would be much appreiated i know this post was a long time ago.
izzypound0447 see the solution in the opening post. Your game cannot access the Documents > Electronic Arts > The Sims 4 folder. The game is not running, the error message is completely inaccurate.
