[Under Investigation] The Sims 4 Will Not Launch On EA App for Mac.

My sims game is not loading after the EA App. I'm so disappointed I can't play my game. I've already repaired my game and removed Mods. It loads and then shuts back down. CM Edit: Title

mac

EA_Cade
2 years ago
Under investigation. Accepting as solution for visibility purposes only.

Hey all!

The Sims team are currently investigating reports on this and are looking for some further information from impacted players.

If you're running into issues launching The Sims 4 via EA app for Mac and could share some data with us via DMing @TheSimsDirect, it would be most appreciated.

What we're currently looking for:

The contents of the Documents/Electronic Arts/The Sims 4 folder (please follow the link here for steps on this).

Crash and Spin reports.

You can open a DM with @TheSimsDirect via the link here.

Thanks!

Bluebellflora

Hero+

2 years ago

Assuming you have all tried the clean folder, moving this to the EA App forum.

cloudsships

2 years ago

Any update on this issue? I am having the same and tried all of the suggestions in this thread. The game goes to launch, as it "opens" the icon, and then it quickly closes. Thank you for any assistance!

shadaebryan2003
2 years ago
I am having the same issue. Any updates?
- EA_Kent
  Community Manager
  2 years ago
  Hi everyone,
  
  Thanks for all the info you've provided to us so far on this. We are still hoping to get more information to help with our investigation into these reports.
  
  The Sims team is still looking for some examples of files they can review to help determine what might be causing this. If you are willing to share the contents of your Documents/Electronic Arts/The Sims 4 folder with the team, please follow the steps at this link for more details on how you can pass them along to The Sims team.
  
  If you're also able to share any of the information that EA_Leeuw previously requested, that would also be really helpful:
  
  We're looking into this issue and need your help. If you're still experiencing problems after repairing the game or switching your EA app to Offline Mode, please let us know. 👇
  
  ❗❗ First things first: Are you still experiencing the issue in a clear 'vanilla' game? Please follow the steps here on how to check this by renaming the The Sims 4 folder.
  
  Have you tried an EA app Recovery? You can find more details on how to run the App Recovery option at this EA Help article.
  
  Do you have any Sims 4 mods or custom content installed?
  *If so, please remove them (including the localthumbscache.package file in \Documents\Electronic Arts\The Sims 4), repair the game, and try again. Let us know how it goes.
  
  Did this issue happen before or after claiming and downloading/installing the Blooming Rooms Kit:
  
  Your Mac model name (NOT Serial Number!)(click here how to see this):
  
  What version of macOS are you using (click here how to see this):
  
  Timestamp when the issue first occurred (date/time):
  
  What is the current version of your EA app (check here on how to see this):
  *Edit: if you can't open the client, you can't check this. That's okay!
  
  Please share an EA app Error Reporter ID here in the thread:
  
  Please share a recently created lastCrash.txt file and attach it to your post (you can find this file in \Documents\Electronic Arts\The Sims 4 if it exists):
  *Edit: if you can't find it or there is no recently created file, you can leave this out.
  
  Also, we did want to see if anyone has had the chance to try launching the game with no internet connection active on your device. If you're able to give it a shot, please disconnect your Mac from the internet and try launching The Sims 4. Let us know if you are still running into any of the same issues.
  
  Thank you!