Update: sims 4 the game failed to load error code 102:591668bd:1cd73dd6

 sims 4 the game failed to load error code 102:591668bd:1cd73dd6

I only get this error code from one of the family i try to play, i moved them from one rental house to another and i still get the same error code? this error code has started to appear for this one family only. i never had an issue before the last game update for my game. is there any ways to fix this as i want to play this family. I don't have any CCs or mods in my game.  beside this forum is there another way i can contact someone from the Sims 4 team who can help me fix this issue.