Forum Discussion

3 years ago

Solved

Vanilla game doesn't launch after 18 April Apple silicon patch

My game won't open on my mac, I just instaleld it and idk if it's because I have the latest mac OS and it just doesn't meet the requirements for sims 4. and i also have an M2 chip so idk... super ano...

mac

TheSimsDirect
2 years ago
Marked as the solution for visibility and troubleshooting

Hello.

A fix was released recently on Origin related to this issue. Is anyone still seeing this on Mac with the most recent version of Origin?

If so, please submit an Error Report and send the Report ID (either through direct message to me or a post on this thread).

https://help.ea.com/en/help/origin/origin/how-to-use-origin-error-reporting/

j0celynj0nes38

3 years ago

Yeah I agree the installation should be different than the access. The first thing I'm going to try is turn off Sims 4 access to Documents, then uninstall Origin and Sims as before. Are there any library Sims 4 files I can delete like there are for Origin? I didn't see any.

After that, I'll try to download basegame to system/applications instead of user/applications. (I'll try user applications if that doesn't work).

I really don't see a way I can ask my IT department to reinstall my new OS (we just got Ventura b/c they wait and check security before allowing OS upgrades at my work) for my video game.

Honestly, if this doesn't work I think it's time for me to take a break from the Sims altogether. It's super disappointing that it broke to this degree for no seemingly good reason.

Bluebellflora

Hero+

3 years ago

@j0celynj0nes38

No, there are no Sims 4 files like Origin. Just uninstall through Origin.

An emergency patch has been released today to fix a couple of issues. Maybe that will help (fingers crossed)....

TheSimsDirect
The Sims Team
3 years ago
Marked as the solution for visibility and troubleshooting

Hello.

For anyone encountering this issue, can you please submit an Error Report and send the Report ID (either through direct message to me or a post on this thread)?

https://help.ea.com/en/help/origin/origin/how-to-use-origin-error-reporting/
j0celynj0nes38
3 years ago
Hi I just DM'ed you the most recent crash report I had, it's from last night.
mightyspritesims
Legend
3 years ago
@TheSimsDirect I'd love to, but the instructions you linked to say error reporting is only available for PC :/
Bluebellflora
Hero+
3 years ago
@giigles218 @j0celynj0nes38 @mightyspritesims

Can you please provide the error report as @TheSimsDirect has requested? The Origin Error Report is not the Apple error message you are getting when your game quits. It's also really important that you please DM TheSimsDirect the report number or post it here.
Bluebellflora
Hero+
3 years ago
This workaround is really interesting although of course not available to all.

@BlazinJinxx could not get the game to load on their M1 iMac so used Migration Assistant to install the OS and content from their MBP (Intel), which the game successfully launched on, to their iMac (Apple silicon). The game then loaded happily on the iMac. If anyone is interested you can read their thread here https://answers.ea.com/t5/Technical-Issues-Mac/Origin-won-t-launch-without-glitching-and-Sims-4-won-t-open-at/m-p/12508674#M56044
j0celynj0nes38
3 years ago
@Bluebellflora I DM'd @TheSimsDirect an Origin Error Report after they clarified it wasn't the Apple one.
Chantal0572
3 years ago
#172dddcf900ccf9f
mightyspritesims
Legend
3 years ago
Oh thank you @Bluebellflora for the directions!
I was able to do the error report.
I submitted this error report for failure to launch from the "The Sims 4" application (green plumbob), which until last week would automatically open Origin and launch the game. Now, it opens Origin but does not launch the game.
172f1966a006e952
What's happening for me is that after that first attempt on The Sims 4 application (which always fails now) it takes anywhere from 1 to 5 additional clicks on The Sims 4 in my Game Library inside Origin for the game to start. Next time I have a failure there, I'll post an error report for each failed launch. Those might be different from the failure when clicking on The Sims 4, and possibly different from one another.
mightyspritesims
Legend
3 years ago
Here's the error number I just submitted for a failed launch from within Origin (it took 3 attempts total to launch the game this time)
17328716a006f6aa