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emgraced33's avatar
emgraced33
2 years ago
Solved

Visual glitches, black bars, and static

Product: The Sims 4
Platform:Macbook
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.104.58.1230
What expansions, game packs, and stuff packs do you have installed? All Expansion Packs except For Rent; Outdoor Retreat, Spa Day, Dine Out, Vampires, Parenthood, Jungle Adventure, Realm of Magic, Dream Home Decorator, My Wedding Stories, and Werewolves game packs; Perfect Patio, Spooky, Romantic Garden, Kids Room, Tiny Living, Toddler, Bowling Night, Vintage Glamour, Moschino, My First Pet, Laundry Day, and Nifty Knitting Stuff Packs; Poolside Splash, Book Nook, Pastel Pop, Desert Luxe, Bathroom Clutter, Everyday Clutter, First Fits, and Blooming Rooms kits  
Steps: How can we find the bug ourselves? By looking at the resume button on the main menu, by posting something to the gallery, by looking at the sim icons on the bottom left of the screen during gameplay, by looking at the build during gameplay
What happens when the bug occurs? In the main menu, gallery, and live mode, there are black bars around sim icons. In live mode, the walls of my build look glitchy like static.  
What do you expect to see? Everything normal 
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

The sim in my screenshots does have custom content, but I removed all mods and nothing changed. I repaired the game, messed around with in-game display settings, and deleted my cache files. I also tried a fresh Sims 4 folder and fresh mods folder, both times the issue was still there. It happens with every household and every sim. The "static" glitch is also getting worse.

Edit: realized I wrote PC instead of Mac, sorry for the confusion

mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago

    @emgraced33 

    Thanks for the save!

    I loaded it fine in my game, no black lines:

    I would suggest that you repair your game again in Origin then load it and see if they are still there. If so, quit Origin and the game, go into the Sims 4 Packs folder (same location as your installed base game) and trash the GP11 folder. Empty the trash, restart your Mac, open Origin and re-download Wedding Stories then launch the game..... 🤞

13 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @emgraced33 This looks like a potential graphics card issue. Moving this to the tech forum for troubleshooting

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
  • emgraced33's avatar
    emgraced33
    2 years ago

    I just realized I had typed PC, instead of Mac, whoops. Sorry for the confusion. I saved the DxDiag but this says it's an unsupported file type, any idea how to change it so I can post it?

  • emgraced33's avatar
    emgraced33
    2 years ago

    Hi, here is the additional information. 

    Operating System (Version/macOS): Sonoma 14.3

    Mac model: 13” 2020 Macbook Pro

    Processor/Chip: 2 GHz Quad-Core Intel Core i5

    Memory (RAM): 16 GB

    Graphics (if shown): Intel Iris Plus Graphics 1536 MB

    Are you attempting to play the normal version of the game or the Legacy Edition? Normal 

    Are you running any antivirus? No. 

    Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game. Yes. 

    Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? I do, but I’ve removed them all and the problem is not fixed. 

    How much storage is available on your internal drive? 311 GB

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @emgraced33

    Thanks. Do you play in windowed mode or fullscreen? If it happens in windowed mode, are there any glitches outside of the game window on the desktop for example? Can you play around with resizing the game window and see if it makes a difference. Simply grab and drag like you would any app window.

    When you tried a clean Sims 4 folder you should not have moved any of the content of your usual Sims 4 folder into the new one the game created. Please move the Sims 4 folder again so none of your current user data is loaded, repair the game in Origin and launch the game so a new TS4 folder is created again. You will have to create a sim and move them into a Lot. Does the problem still occur?

    When you say you deleted cache files, what files are you referring to?

    Does toggling laptop mode on/off make any difference?
  • emgraced33's avatar
    emgraced33
    2 years ago

    I play in fullscreen. I just tried windowed mode. For some reason, entering windowed mode in the main menu, entering live mode in a save, and exiting the save mostly fixed the problem, and the visual glitches I saw before weren't there after entering fullscreen again. However, new black bars in the map appeared similar to the previous ones in other areas of the game. 

     

    I followed your instructions to make a clean Sims 4 folder, repaired the game, and moved a new household into a lot in the new Sims 4 folder with none of my old content in it. The problem did not still occur. 

     

    I believe I deleted houseDescription-client.package, localthumbcache.package, and avatarcache.package. 

     

    I tried toggling laptop mode, it did not make a difference. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @emgraced33

    Could you post a screenshot of the black bars in the map screen? I vaguely remember this being a reported CC issue a few years ago.

    Before moving your thread over to the CC/Mods forum, because a clean game folder resolves the issue, could you copy one of your saves into the new Sims 4 > saves folder and load it up to see if it still happens? Don't copy or move any other content over, just one save. Make sure you have repaired the game as this should fix any Mod related changes to game installation files/folders.
  • emgraced33's avatar
    emgraced33
    2 years ago

    Here is a screenshot of the black bars! It seems to only happen where those firefly things on the Tartosa map are. I added in a relatively new save to my repaired fresh Sims 4 file and everything was good! Then I exited and added a copy of my legacy challenge save and the bars were back on the Tartosa map. No cc or mods have been added back in. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @emgraced33

    Thanks! I wonder if your save has corrupted. Is it only in Tartosa in that save that it happens? No other worlds?

    Could you upload your save to a file sharing site and PM me the link so I can download and test in my game?
  • emgraced33's avatar
    emgraced33
    2 years ago

    Yea, it's only in Tartosa in that world. The previous glitches happened across all saves (or at least three that I checked), but this one is only this save and only in Tartosa, the eco footprint effects in other worlds show up normally. 

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