In the Origin app, right-click on the gear icon next to the Play button and select "Repair".
@laurenelli146 Does your computer run Windows or macOS? Have you tried repairing? Open your Origin game library, right-click on the Sims 4 icon, and select Repair.
@puzzlezaddictI’m running it on a MacOS. I did the repair like u said and it’s still not working unfortunately. Thanks for the tip tho
@alexa-ch0897 Glad to hear it helped.
@laurenelli146 I've moved your thread to the Mac section, so you can get Mac-specific help. For now, please move your entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can load a new save and play in live mode for a bit. Let us know either way.
If you can't play even in the clean folder, please post the full specs of your Mac, including operating system, as described here:
